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user_gog3sa
1st Topic

3 Messages

Sunday, October 13th, 2024 10:48 PM

trying to connect with Thunderbird

I entered all the required information re my account.  Selected POP3.  No success.

What next?

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1 month ago

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XfinityAlyssaA

Official Employee

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1.7K Messages

1 month ago

Good evening @user_gog3sa and thank you for reaching out to our dedicated Communities team on our Forums today, we appreciate it and hope you are having a wonderful weekend! I'm sorry to hear that you are running into issues connecting with Thunderbird and assure you that our team is here to help how we can. To confirm, are you experiencing any issues trying to connect to any other websites or applications?

 

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user_gog3sa

3 Messages

No, just Thunderbird

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1 month ago

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XfinityFrank

Official Employee

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1K Messages

Got it. Thanks, @user_gog3sa! Could you tell us what error message you're getting exactly? Also, to confirm, you can find the settings and set up for Thunderbird here : https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 month ago

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user_gog3sa

3 Messages

I looks like Thunderbird is not going to work.  I will continue to use the xfinity web page directly.

Thank you for your time.

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1 month ago

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XfinityOrlandoM

Official Employee

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1.4K Messages

@user_gog3sa

You're welcome do you have any other questions or concerns

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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