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LittleConsnj
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Thursday, February 13th, 2025 3:51 PM

Time out Error

I have been receiving the following message for the last few days.  Can you please offer a fix?

Error

The connection to remote server imap-east.ge.xfinity.com was refused or timed out while attempting to connect. Please try again later.

Question

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Updated 

2 months ago

212

8

mabro36

Visitor

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2 Messages

2 months ago

Same here, and after multiple retries, still the same thing.

Please advise asap. This service is always very dependable, so please set some expectations for when we will all be back to good again. thank you. 

1

mabro36

Visitor

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2 Messages

I am not sure of the versions of laptops you are all running, but I updated both my phones and my laptop, and only noticed it after going to the latest windows version. I will call in a report if it continues. 

Like

Reply

2 months ago

0

user_9eec32

Visitor

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2 Messages

2 months ago

Same here, how can this be fixed. 

0

0

user_ih6n62

New Poster

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5 Messages

2 months ago

Same is happening to me when using my laptop but can use my IPhone to send email without any issue???

1

0

XfinityBradM

Official Employee

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915 Messages

@user_ih6n62 Our engineering team is aware of a connection issue some of our email servers. They have implemented reboots to the servers and are monitoring the issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

user_z1g5vh

1 Message

2 months ago

I’m having the same issue. How can this be fixed?

0

0

user_yafysm

1 Message

2 months ago

[Edited: "Personal Information"]   been having same issue for the past two days? what is the fix ?

(edited)

1

0

XfinityRaul

Official Employee

 • 

1.9K Messages

Hello, @user_yafysm. I appreciate you making us aware you're also having this same issue. Have you by any chance attempted to clear your cache and cookies? Are you having issues when using a different browser?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

0

dndwallace

Visitor

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1 Message

2 months ago

Running into the same issue on my laptop.  Sending emails through my iphone works- issue started this morning!!

1

0

XfinityBrianH

Official Employee

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1.3K Messages

 

dndwallace Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

stuman2236

Visitor

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5 Messages

2 months ago

Same issue on my desktop and Ipad

1

0

XfinityJustinC

Official Employee

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1.1K Messages

@stuman2236​ thank you for taking time to reply, and understand the importance of having access to your email. There was a know issue that our engineer experts was able to resolve. When you have time can you test your email and let me know if you're still having issues, if so we can troubleshoot further. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

2 months ago

0

XfinityOrlandoM

Official Employee

 • 

1.9K Messages

2 months ago

@LittleConsnj

 

Thanks for reaching out to us, we do apologize for any inconvenience you're experiencing while trying to access our website. Have you tried any troubled steps by clearing your caches and cookies,  trying different browsers or even trying do updates on your devices to make sure they're updated to the newest software

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