Ebon_w163's profile

New Poster

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15 Messages

Sunday, April 5th, 2026 4:46 PM

thunderbird email issue

this has been an issue for years.  see https://forums.xfinity.com/conversations/email/thunderbird-localhost-error/66e9a0adde8d1e3b5f415872 but unfortunately the information there is false.  comcast.net emails do use oath2, have sent up one account in thunderbird with no issue, but it's a secondary on the xfinity account fwiw.  the primary on the account won't set up as it redirects to localhost for some crazy reason per the linked post.  no amount of changing the auth method to other things works either, that just makes it fail instantly without opening the window that tries to talk to xfinity.  pretty dang odd, but hey this form doesn't accept capital letters to be typed so clearly this is a tech company that has a metric ton of tech issues that make no sense... 

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Official Employee

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2.5K Messages

18 hours ago

 

Ebon_w163, Thank you for reaching out to Xfinity Support. To fix Thunderbird email issues, follow these steps:
Ensure that third-party email client access is enabled in your settings.
Check if you can access, send, and receive email through Xfinity Connect. If not, refer to relevant troubleshooting documents.
Verify your email settings for the correct mail server, ports, and encryption by consulting the "Configuring your email settings to Comcast Email" document.
Manually update your password for incoming and outgoing servers.
If issues persist, consider re-adding your Comcast email to Thunderbird, ensuring it is set to keep copies on the server.

 

New Poster

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15 Messages

@XfinityAngie​ This was a useless response and pretty clearly form based given it's really all answered for in my original post.

Official Employee

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2.5K Messages

 

Ebon_w163, since Thunderbird is a 3rd party email client, we are very limited on what we can do to help. The information I shared earlier is all I could find. You may need to reach out to them and see if they can offer assistance. 

 

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We ask that you post publicly so people with similar questions may benefit from the conversation.
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Gold Problem Solver

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27.3K Messages

12 hours ago

... comcast.net emails do use oath2 ...

Can you cite an authoritative source for that statement?

Gold Problem Solver

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27.3K Messages

11 hours ago

... the working configuration I have for the first account?

The problem with that is my own Thunderbird configuration uses Normal Password for my Comcast.net email with imap.comcast.net and smtp.comcast.net. Does that make me an "authoritative source" too?

Oauth2 simply does not work for me with Comcast's mail servers. OTOH Yahoo's servers require Oauth2. 

(edited)

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