"The mail draft could not be found on the server. It was sent or deleted in the meantime.

I'm using Xfinity email - no other platform. 

You mentioned that you would compose the message on Word then cut and paste. What happens if you compose the message instead of cutting and pasting from a different software?

The problem happens when I'm trying to compose the message in Xfinity email - not when I do the cut & paste from Word. The message does not go into drafts or anywhere else. The error message comes up & the email I'm composing is lost. This is a problem with Xfinity email. If you google the error message, it's been happening for several years. It just started happening to me a few months ago. I've been with Xfinity/Comcast for 20+ years.

@thefulls, The information I'm finding on this is that if you are getting this kind of error message, it could be due to various reasons. One possibility is that a virus or worm may have infected your system or a friend's system, causing email issues. Another reason could be that your email server has been blocked by Comcast due to sending patterns characteristic of spam. To resolve this, ensure your antivirus software is up-to-date, and contact Customer Security Assurance for assistance. Here is that link: internetsecurity.xfinity.com/help/report-abuse

@user_z62jj1 What web browser are you attempting to access the connect portal from? Have you tried clearing your browser's cache and cookies only to experience the same issue? Is the issue happening on different browsers? 

user_d4l0km Are you composing the email in the Xfinity Connect email system or via an email client like Outlook?

I am comppsing my email in the Xfinity connect email sysyem and the problem / question still exists, no answers. I've been using Gmail a lot more since the xfinity app is a problem 

Have you attempted this on a desktop/laptop computer or are you using a mobile device?

@kikimn4444​ I tried to reply that I am getting tired of composing messsages and then cut and paste them to Xfinity put it was lost so this is much shorter.

Hello, @kikimn4444

Could you please send our team a direct message with your full name and full address? To send a direct message:

1. In the top right corner, you'll see a little chat icon near the bell icon. Click the direct message icon

2. Click the "New message" (pencil and paper) icon

3. In the 'To' line, type "Xfinity Support" there. A drop-down list appears. Select "Xfinity Support" from that list (an "Xfinity Support" graphic replaces the "To:" line)

4. Type your message in the text area near the bottom of the window

5. Press Enter to send it. An official employee, such as myself or whoever is first available, will respond. Thanks!