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realtorbrandi
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5 Messages

Tuesday, January 4th, 2022 3:12 PM

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The certificate for domain 'smtp.comcast.net' is untrusted.

I am sending, well trying, to send emails today and started getting this error..

The certificate for domain 'smtp.comcast.net' is untrusted.

Question

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Updated 

3 years ago

4.1K

21

user_dccc6b

Visitor

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1 Message

3 years ago

Me too! Not sure what happened.

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XfinityRaul

Official Employee

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1.9K Messages

Hello, @user_dccc6b. Thank you for posting about your email issues. I know how important it is to always have a functioning email account. I would be more than happy to troubleshoot this with you.

 

In order to get started, can you please send me a private message to Xfinity Support with your full name and full address by clicking the chat icon in the top right?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_1a3f87

Visitor

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1 Message

3 years ago

Following this...  I'm also having this issue.

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user_ed52e4

Visitor

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1 Message

3 years ago

I'm getting the same thing. I googled this and it looks like it's an ongoing problem since 2020. All the comments I read were Xfinity pushing the blame to Microsoft and Apple. I'm not techy so I'm lost.

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XfinityArmand

Official Employee

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2.1K Messages

Hello there @user_ed52e4!  Thank you so much for taking the time to reach out to Xfinity here on our Community Forum to voice your concerns with your service.  We are so glad to hear from you and want to assist in any way that we can.  Can you tell us what issues you are having with your emails? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_6e0be0

Visitor

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6 Messages

3 years ago

Having the same issue here.  

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user_6e0be0

Visitor

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6 Messages

3 years ago

Having the same issue here.

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billyglow

Visitor

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8 Messages

3 years ago

I'm getting this message too when I attempt to reply to an email. "The certificate for domain 'smtp.comcast.net' is untrusted."

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rylan

Contributor

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61 Messages

3 years ago

Same here, cannot sent mail to ANYONE, even myself.

Gotta love xfinity breaking their email system.  It just keeps getting worse and worse... been obvious they've been tinkering with things lately since the formatting and display has changed and gone back to normal, but not can't send anything

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thebuglady

Visitor

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3 Messages

3 years ago

certificate for domain 'smtp.comcast.net' is untrusted.

I'm getting this message whenever I try to send an email.  I DID successfully send a few emails earlier this morning before this started to occur.  Seems like there are no responses for how to handle this though.....

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margaretclay

Visitor

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1 Message

3 years ago

same issue. I'm using chrome. Wondering if it matters.

3

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billyglow

Visitor

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8 Messages

@margaretclay It doesn't matter with me. My Chrome is up-to-date.

3 years ago

user_50f880

Visitor

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3 Messages

I had the same issue and changed my password. Now, it works fine. Not sure why the PW has anything to do with the message. Also, needed to change PW on iphone. All is fine now.

3 years ago

0

CCHeather

Problem Solver

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1.1K Messages

@margaretclay Thank you for bringing this to our attention. If you are still experiencing an issue, please clear the cache and cookies. Is the issue resolved. 

I no longer work for Comcast.

3 years ago

0

user_01b28d

Visitor

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1 Message

3 years ago

I'm using Safari so don't think it's browser-related

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user_ed9fa5

Visitor

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3 Messages

3 years ago

This message, when received when using webmail, means that Comcast has allowed one of their certificates to expire. Their IT department is asleep at the switch.

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billyglow

Visitor

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8 Messages

@user_ed9fa5 How do we wake them up?? Hello, anyone at xfinity home?

3 years ago

0

confused2019

Visitor

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2 Messages

3 years ago

I am technically challenged and this email wonky is a nightmare to me - so how does this forum work - we have to wait until comcast admits this is a problem and then . . . what? they post in the forum?

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user_ed9fa5

Visitor

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3 Messages

@confused2019 Yes, we have to wait until Comcast fixes this problem because it's definitely on their end. Webmail should even involve SMTP. That's for desktop clients to send mail to servers. Webmail means it's a server-to-server issue and, thus, all an internal Comcast issue. They may or may not post here when it's resolved. They may not even follow these forums so these posts may not even reach them. The real way to reach them is via chat, but you'll only speak to front-line low-level techies that don't have a clue about how the systems work; they only have their cookbooks in front of them and they'll not have a script that deals with this. Maybe I'm too cynical and they will see these reports, say "oops!" fix it and let us know. It's more likely they'll notice it themselves, fix it, and it will just start working again, but who knows how long that will take?

3 years ago

0

billyglow

Visitor

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8 Messages

@confused2019 It should work now. At least it does for me. I refreshed my xfinity email page before I tried sending or replying to email. If you are still having trouble, I know others have called the help desk to get resolution to this problem that we are all having.

3 years ago

0

user_8d97c6

Visitor

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1 Message

3 years ago

I'm getting it too. I sent myself an email and it went into the Spam folder.

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ccRuben

Retired Employee

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729 Messages

@user_8d97c6 Thank you for reporting this, please send me a private message. I will be happy to help you! 

3 years ago

0

user_6bcd78

Visitor

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2 Messages

3 years ago

Same - cannot send email. Have tried multiple browsers.

Ask Xfinity is no help. No way to directly contact IT department? 

1

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billyglow

Visitor

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8 Messages

@user_6bcd78 It may be fixed. I was able to send emails.

3 years ago

0

MargaretR104

New Poster

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5 Messages

3 years ago

Is this message board getting through to Comcast? Do they know there is a problem sending emails? "The certificate for domain 'smtp.comcast.net' is untrusted."

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billyglow

Visitor

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8 Messages

@MargaretR104 I think they fixed it. I was able to send email now.

(edited)

3 years ago

0

confused2019

Visitor

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2 Messages

YAY.  Me too.  Hope all is well for all

3 years ago

0

thebuglady

Visitor

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3 Messages

I did speak to a rep after waiting 20 minutes , so they are aware of the problem now!  She initially said I didn't appear to have a robust connection at the time of our conversation, but I couldn't replicate my problem for further discussion!  Here's the customer service # 800-934-6489.  I had to ask for "agent" with the automated menu and it took a few go-rounds with the automaton before it finally relented and put me in a 25 minute queue.

3 years ago

0

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