Text from Xfinity Email Account Not Used in 2+ Years Possible Malicious

I received a text message from Xfinity. The text appears to come from Xfinity. It says, Important update from Xfinity. You have a Comcast.net (the Comcast.net part is a link) email account that you have not used in 2+ years, so it will be closed in about six weeks.

I use my email account every day, so I'm concerned this text is malicious in some way.

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user_f9388y

1 Message

2 years ago

I just got a similar message. It didn't threatened to close my account but it did want me to "update my account" because I kept ignoring Comcast emails. This was the sender: Xfinity Email <[Edited: "Personal Information"]>.

(edited)

0

Lery

Frequent Visitor

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15 Messages

2 years ago

I'm still hesitant to click the link in the text.

1

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XfinityJeniece

Official Employee

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4.2K Messages

Hey there, Lery, thanks for reaching out through Xfinity Forums. We would be happy to take a look at your Comcast email address to check on if the email account is being deactivated.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

2 years ago

0

Latoque

Expert

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29.9K Messages

2 years ago

@Lery

If you don't sign into a Comcast account at least once every 9 months, you will lose access to it. Comcast doesn't send a notification if that happens-------it just happens. So most likely what you have is a phishing attempt. Call Comcast security and ask them to look at it---------------

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329

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aymr

Visitor

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2 Messages

2 years ago

IGNORE: see more info below. I got this too, and typing the web address in gives me a 404 without the “t.” at the start of the URL, and an error message without it. I don’t know how it works, but I think it’s spam.

(edited)

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aymr

Visitor

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2 Messages

Editing this to add- the text is definitely coming directly from Xfinity, so I’m guessing it’s real, even if the URL isn’t working. Off to try to address this.

2 years ago

0

XfinityAlfonso

Official Employee

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2.8K Messages

Hello aymr did you have a chance to test out your URL further?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

2 years ago

0

Email

Lery

Text from Xfinity Email Account Not Used in 2+ Years Possible Malicious

user_f9388y

Lery

XfinityJeniece

Latoque

aymr

aymr

XfinityAlfonso

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