temporary blacklisted ip

Hi there @user_b76a8e!  Thanks so much for taking the time to reach out to Xfinity Support with Digital Care here on our Community Forum.  We are so glad to hear from you and want to assist in any way that we can to make sure that this is taken care of.  No worries.  You have reached out to the right team, and we are going to get things squared away.  Please feel free to shoot us a private message with your full name and complete service address so that we can get started.  

To send a "direct message" / "private message" message to Xfinity Support:

• Click "Sign In" if necessary

• Click the "Direct Message" icon or https://comca.st/3ETU1WJ 

• Click the "New message" (pencil and paper) icon

• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there

•  - As you are typing a drop-down list appears. Select "Xfinity Support" from that list

•  - An "Xfinity Support" graphic replaces the "To:" line

• Type your message in the text area near the bottom of the window

• Press Enter to send it

Good afternoon,

Can you please provide the IPs to me in a direct message for the IPs you are seeing this issue with? I'd like to take a look at this for you. 

To others who have this problem ... I followed the instructions listed above and was told that it was a violation of terms to directly message them.  Maybe it is okay if they TELL you specifically to do it.