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user_vhtke5
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Sunday, September 15th, 2024 5:36 PM

Temporarily blacklisted IP address

I'm getting the following from Outlook 2013 when I try to access my comcast.net email accounts.

"Microsoft Outlook:  Your IMAP server wants to alert you to the following: Temporarily blacklisted IP address - try again later"

Can't retrieve emails.

This error does not occur when using a different ISP.

mxtoolbox.com shows my IP address being on the following blacklist: UCEPROTECTL3

Can anyone help?

Regards,

Brent

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2 days ago

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XfinityAdrienne

Official Employee

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1K Messages

4 months ago

Hey there, user_vhtke5! Thank you so much for taking the time to reach out to us here on the Xfinity Forums! We are sorry to hear about the email troubles, and we would recommend going here to report the blacklisted issue. It can take some time for our team to investigate the issue. That is going to be the best route to determine the cause of being unable to receive emails. 

 

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user_c869a4

10 Messages

6 days ago

I had the same problem. For a solid month... many calls to tier 1,2,3 and 4 tech support.. many suggestions only one worked.. you'll hear to remove your email and add again - NO... my solution was to install a new Modem from Xfinity. I was using a Motorola modem for the last 10 years and different routers. When I talked to Tier 4 tech support they suggested a new modem/router from XF. You turn off the router part (by enabling the Bridge mode - can be done from the XF side - you don't need to do anything) then the unit performs as just a Modem. I have the same IP address as I did with the Motorola, and, strange to me, the internet and all connected devices worked fine, just not my email on my iPhone or my computer (or my wives). This fixed my problem - I've been running with no issues for 3 days now.. not scientific proof, but I'd get a blacklisted IP every 30 minutes before. Strange why this started after 10 years but that's what happened and my fix. 

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XfinityAngie

Official Employee

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1.6K Messages

 

user_c869a4, Thank you for sharing what is working for you in the Xfinity Forums. We appreciate you. Let us know if things change. We are here to help. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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6 days ago

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user_c869a4

10 Messages

@user_c869a4​

Well... the problem just occurred again - after installing the XF modem!! It worked for about 5 days, now I have the error again.. Here I go again - calling and trying to resolve. The fix was not the new modem from Xfinity.. don't have any idea what to do. This is crazy. It's been 6 weeks of almost daily calls, no resolution. 

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3 days ago

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XfinityJeniece

Official Employee

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2.7K Messages

We appreciate you reaching back out and I can see how those ongoing issues would be frustrating! We would be happy to help you on our end as well. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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user_c869a4

10 Messages

@user_c869a4​ After 5 weeks of frustration phone calls to Tier 1-4 tech support and Internet Repair, with many Ticket Numbers associated with calls outlining the issue, I have decided to try T-Mobile Fiber. I will run both in parallel for 15 or so days. The price, for 500mbps, IF YOU HAVE T mobile cell service - and I do - is $40 no tax, no fees ($55 without their phone service). This is 5x faster than my $30 service from Xfinity; for $10 more. I've been with XF for 10+ years.. and it's been a great service - until 5 weeks ago. Today, I'm able to get email - after Friday-Sunday of it not working. It's on and off - and it takes many calls to get it working - and hours of my time just verifying my account to every XF person I talk to. Another user here writes: Calling and expecting to resolve this is a waste of time. Many have experienced this exact issue time and time again. The fix works for a few days and then the problem returns. Xfinity is either unwilling or unable to find a lasting solution. 

Good luck to us all. Oh, I did call XF for a credit to my account for the 5 weeks of frustration I have endured. They offered $21.57 based on the email was not down the complete 5 weeks. I mentioned the 2 hours on this call alone was worth more than $21.. and the credit of $41 as 'their max limit' was given to me. That is a joke in itself as each phone call is 1-2 hours long, talking to 3-5 people. Let's say just 1 hour per call, 5 days a week (not 7 days), that's 5 hours per week, about right, x 5 weeks, that's about 25 hours I've spent trying to resolve the email issue. All for frustration and $41 credit. I would thing a company like this might just do better than that. But I may move on it T-Mobile works. 

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2 days ago

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