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user_tidy06
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5 Messages

Monday, June 10th, 2024

Closed

Temporarily blacklisted IP Address - try again later

Woke up to this issue with all of my comcast accounts.  Previous closed question never had an answer, even though the issue has happened years ago.  My quick fix to go through my VPN.

Question

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Updated 

9 months ago

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user_af680a

Visitor

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1 Message

1 year ago

Same issue here. Just started today.

4

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kazpat1

New Poster

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3 Messages

Same here and 2 hrs wasted on comcast customer service. Only told me possible an update caused issues with mail clients . Not very useful

1 year ago

0

XfinityRaul

Official Employee

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2.2K Messages

Hello, @user_af680a. I'm sorry to hear your IP address has been blacklisted. Please contact our Customer Security Assurance team to get this resolved. You may file this report by visiting this link https://internetsecurity.xfinity.com/help/report-abuse.

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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1 year ago

0

user_tidy06

5 Messages

@XfinityRaul​ Unfortunately, the link you provide is of no help. No option to report related to this issue.

1 year ago

0

XfinityLinda

Official Employee

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2K Messages

@user_tidy06  I apologize for the trouble with the link. Since this didn't work for you, you can also call Xfinity at 1-800-266-2278 and request to be transferred to our experts in Customer Security Assurance. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_tidy06

5 Messages

1 year ago

Corrected by itself about 6pm est

0

kazpat1

New Poster

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3 Messages

1 year ago

Yes. Mine working too. Likely a xfinity issue.  It has to be. Too bad they can't let customers know or at least their support team so I didn't waste 2 hrs of my life getting no where with customer service.  Transferred once to a sales person by accident trying to sell me cell phone service.  Like I want any more service from them when I can't ever get help

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XfinityJeniece

Official Employee

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3.3K Messages

 

kazpat1 Thanks for reaching out through Xfinity Forums regarding your issues with your email account. I know how important it is to have access to your email! Have you tried any troubleshooting steps already to help with getting your account working? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

user_ac3b1d

1 Message

Yep. I contacted them as well. which is almost impossible to do. He had me delete mail from my phone and said he would call me back. NEVER DID.  This is why I finally got rid of comcast. 

9 months ago

0

user_tidy06

5 Messages

1 year ago

I knew it was too good to be true... Issue started up again this morning.  Similar to yesterday, DetectorDown is showing problems on the rise. https://downdetector.com/status/xfinity/

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toejam999

Frequent Visitor

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10 Messages

1 year ago

It's gotten much worse starting earlier today. For a few days using a VPN did the trick, but now, no matter what my ip address is I get that message. On my desktop, cell phone (both using a router and my data), it doesn't even matter what my ip is now. This is crazy.

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user_fdd4y1

Regular Visitor

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25 Messages

1 year ago

How does one tell if their IP has been blacklisted?

1

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user_tidy06

5 Messages

1 year ago

0

toejam999

Frequent Visitor

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10 Messages

1 year ago

You get an alert from your e-mail client software that says your ip address has been temporarily blacklisted. You're unable to log into your account at that point to download your mail.

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XfinityDilary

Official Employee

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2.4K Messages

 

toejam999 I'm sorry to hear you're experiencing a similar issue. Have you tried contacting our Customer Security Assurance team? The best way to contact our CSA team would be to call 1-800-934-6489 and ask to be directed to our CSA team for further assistance. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

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