Temporarily Blacklisted Account Message COMPLETE EMAIL LOCKOUT

Just like the other Thousands of users on here we are now getting the "Temporarily Blacklisted IP Address" lockout.

The only thing that works is turning off wifi, which is not a workaround for MacBook AT ALL

We have done the following:

- Ensured our IMAP Settings are correct

- Ensure 3rd party is checked in xfinity email settings

- Rest our network settings on every device

We have tried to call Xfinity but that is absolutely worthless as the only option under Internet & Email > Technical support > is then "Username or Password". NOTHING ELSE

If you have resolved this please let us know what you did or post here so the thousdands of us affected can help each other since Xfinity/Comcast no longer cares about its customers.

Responses

XfinityJeniece

Official Employee

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3.3K Messages

1 month ago

Hey there, user_2dfsqu, thanks for reaching out through Xfinity Forums regarding your email concerns. We would be happy to help you with troubleshooting this issue. I know how important it is to have a working email.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

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user_2dfsqu

Visitor

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7 Messages

We have already done this and just like the thousands of others, we have not heard anything back nor has it been resolved

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1 month ago

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user_2dfsqu

Visitor

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7 Messages

Day 1 of ZERO support. Well I consider it zero since I was on the phone with their "amazing Advanced Repair technicians" (their words not mine) and after an hour of her claiming she has NEVER heard of this issue and didn't know what to do we "Magically" were disconnected and never called back and now the DMs have gone silent.

Not only that but it has now gotten worse. Just like everyone else if I turned off WIFI and used cellular data I could get email, but now that no longer works.

Yea! for us. Comcast customers since 1994. I guess this is what 31 years of loyalty gets you.

Stop in tomorrow to see an update and if it ever gets fixed ill let everyone know.

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1 month ago

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user_2dfsqu

Visitor

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7 Messages

1 month ago

Day 3.

3 more different people on DM. Every time you will have to re-explain the issue because none of them are capable of scrolling up.

The one positive is my wife just signed up for Xfinity Mobile and were able to cancel that.

Ziply fiber out today and will be moving Internet over when a new line is run.

Next issue to figure out Dish Network or different cable options.

Im done with Comcast. Worst customer service ever.

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user_2dfsqu

Visitor

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7 Messages

25 days ago

Day 8 Update:

Still no fix from Xfinity.

The kicker was last week when the online xfinity agent suggested that I call Microsoft tech support and ask them if they could help me with my Xfinity Email issue on my MacBook and iPhone.......

AT this point and I completely convinced that the online Xfinity agents are completely clueless and that Tech Support could care less about any xfinity customer.

We are officially done and moving to Zippy. It is a shame how inept and horrible Comcast has become.

Good luck everyone

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user_2dfsqu

Temporarily Blacklisted Account Message COMPLETE EMAIL LOCKOUT

XfinityJeniece

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