Regular Visitor
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3 Messages
Temporarily black listed IP address
I have traveled from Maine to Malta which is in Europe. I have a MacBook Air, apple phone and apple iPad. I am using the wifi where I am staying. Whenever I try to get email, I receive the following error: Temporarily black listed Ip address. I eventually get some but it takes hours. At the moment it is saying it is downloading 23 messages but I don't see any.
Any help will be greatly appreciated.
XfinityAdrienne
Official Employee
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1.6K Messages
14 hours ago
Good Morning, @larapa! Thank you so much for taking the time to reach out to us here on Xfinity Forums! You are getting a blocked IP error when using Xfinity email outside the US because Xfinity's security systems are likely flagging the foreign IP address as suspicious, especially if you are using a third-party email client. To fix this, try using the Xfinity webmail, connecting through a VPN, or contacting Xfinity's Customer Security Assurance team to have the IP address unblocked. You can report the IP here following the instructions to report the blocked website. Please let us know if you have further troubles, we are happy to help!
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EG
Expert
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114.1K Messages
9 hours ago
Concern moved here to the E-mail help section.
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