Visitor
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7 Messages
Syncing with Outlook after password change
For the past week I have tried to change my password and have outlook sync with Xfinity email. I have changed password multiple times, using the I forgot password link so I can have a longer password. I can change the password fine. When I change the password on Outllook I receive the following response: login error please check your email and password and try again.
I've changed password previously and didn't have this problem. I had a phone call with a rep today that wasn't helpful. On Xfinity email security I do have it checked to allow third parties access. Please help me resolve this issue.
XfinityJamesC
Official Employee
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1.7K Messages
9 months ago
Greetings, @user_25fdea! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email access, but you have definitely come to the right place for assistance.
Thank you for explaining what was happening, and for checking into the email security options. That can help to eliminate a common login issue with third-party email clients. Are you still able to log in to the Xfinity email web client without any issues, after changing your password?
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user_25fdea
Visitor
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7 Messages
9 months ago
Yes. I have also cleared app cache.
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XfinityDaveL
Official Employee
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190 Messages
9 months ago
@user_25fdea I sent you a private forum DM a moment ago. Can you look at it and reply when convenient?
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jhdeerslayer
New Poster
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11 Messages
7 months ago
I have the same issue after a password change sent DM to Xfinity Support. Has there been any resolution to any of this? Mail works fine with the new password on Xfinity.com and also iPhone mail app but not on Outlook (new).
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