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Visitor

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7 Messages

Friday, February 9th, 2024 5:44 PM

Closed

Syncing with Outlook after password change

For the past week I have tried to change my password and have outlook sync with Xfinity email. I have changed password  multiple  times, using the I forgot password link so I can have a longer password. I can change the password fine. When I change the password on Outllook I receive the following  response: login error please check your email and password and try again. 

I've changed password previously and didn't  have this problem. I had a phone call with a rep today that wasn't helpful. On Xfinity email security I do have it checked to allow third parties access. Please help me resolve this issue.

Official Employee

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1.4K Messages

5 months ago

Greetings, @user_25fdea! I hope your week has been treating you well. Thanks so much for taking a moment out of your busy day to leave a post on our community forum. I'm sorry to hear you're having issues with your email access, but you have definitely come to the right place for assistance.

 

Thank you for explaining what was happening, and for checking into the email security options. That can help to eliminate a common login issue with third-party email clients. Are you still able to log in to the Xfinity email web client without any issues, after changing your password?

Visitor

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7 Messages

5 months ago

Yes. I have also cleared app cache.

Official Employee

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1.2K Messages

@user_25fdea No worries at all if you check out this page here it will show you how to access the Outlook settings that you used to enable your Xfinity email. When a password is changed it should update this automatically, but sometimes Outlook does not pick up on the new password and will need to be entered.  https://www.xfinity.com/support/articles/configure-outlook-express-xfinity-internet?view=app 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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7 Messages

Every time I have changed my password recently, I have manually added the password to outlook. The password us correct, I can log on to xfinity email with the password. My port numbers are the same as the article you listed. Outlook is not syncing with xfinity.

I see a large number of customers complaining in this forum of the same problem. Xfinity needs to fix this. 

Official Employee

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1.4K Messages

It sounds like you are doing everything correctly, @user_25fdea. I'm sorry to hear this continues to be an issue. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you.

 

To send a Direct Message, please click on the “Direct Message” icon in the top-right corner of the screen, next to the bell icon, click the "New message" (pencil and paper) icon, then type or select "Xfinity Support". Type your message in the text area near the bottom of the window and press Enter to send your message and initiate a live session.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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180 Messages

5 months ago

@user_25fdea I sent you a private forum DM a moment ago.  Can you look at it and reply when convenient?

New Poster

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11 Messages

3 months ago

I have the same issue after a password change sent DM to Xfinity Support. Has there been any resolution to any of this?   Mail works fine with the new password on Xfinity.com and also iPhone mail app but not on Outlook (new).

Official Employee

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1.6K Messages

@jhdeerslayer, thank you for reaching out to our forum for help, you've come to the right place. Have you already checked your Outlook settings? If not, this is a handy Article to make sure your Outlook and Xfinity email are properly setup. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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11 Messages

Yes I did thank you.   It was working fine for many months and only failed after I had to update my Xfinity password.  I sent you DM of screen capture of the failed password notice and I possibly need an App Password??   See image.

New Poster

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11 Messages

To close out my Post - After waiting overnight, my password is now accepted into Outlook and no issues at the moment.  I did or changed nothing except uncheck/check the Allow Access Third Party Email App's Setting within the web-based Xfinity.com Email.  So my only conclusion is something was wrong on Microsoft or Xfinity side or the process of checking/unchecking this box allowed it to work.  The latter seems odd but my steps I did anyway.

Official Employee

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1.3K Messages

@user_25fdea thank you for circling back and keeping everyone in the loop as to what happened. We are glad to hear the issue was resolved. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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