switching to yahoo

I received several emails about switching to Yahoo, but was never able to complete the process, error msg said having trouble connecting try again later. So I need to switch over.

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enumscrat

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2 Messages

4 months ago

Me too. Spent an hour with Xfinity live chat and got no where. Cannot sign in to Yahoo with Comcast credentials Help

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U

I can fully understand, I try to avoid live chat with a AI because they will not allow you to speak with a live agent even after responding to all their questions it was just a circle of the same questions even with different responses. It seems to me that Xfinity has just gotten worse instead of better when it comes to getting answers. I should have just done what I always do, just call them directly and take my chances that I will get someone that I can understand what they are saying.

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4 months ago

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Again

Expert

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33K Messages

4 months ago

@enumscrat @user_q25v2o

Did you both accept the Terms of Service and Privacy notice? If so, I would say that Yahoo is not yet ready for Prime Time. I have yet to receive the email so I'm not sure what all it might have said, so I'm only guessing at this point. If you didn't get any confirmation notice I would say try to wait it out and check through the email every couple to few days or so.

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user_q25v2o

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4 Messages

I did not except the terms because it sounded like a scam to me, and also the sender email was not connected to Xfinity. So now I need to know what to do so that my e-mail is not interrupted.

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4 months ago

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XfinityAlex

Official Employee

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945 Messages

The notices that you now have the option to migrate will come from "updates.xfinity.com". Please ensure you're checking the email address of the sender.

If you have concerns about the legitimacy of a message, especially pertiaining to this migration, please reach out to our CSA department.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 months ago

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user_q25v2o

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4 Messages

updates.xfinity.com This link is invalid. Error msg says page not found.

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3 months ago

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XfinityGabriel

Official Employee

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2.8K Messages

user_q25v2o, Thanks for letting us know that the link is invalid. I can certainly understand the inconvenience that this can cause as an email subscriber myself. If you haven't yet, have you checked this useful article here for more details on moving Xfinity email to Yahoo email so your email doesn't get interrupted? Please let me know if this helps.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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3 months ago

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BruceW

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26.9K Messages

4 hours ago

@user_q25v2o wrote: "updates.xfinity.com This link is invalid. Error msg says page not found."

"updates.xfinity.com" is not a link, it's a partial email address.

The "From:" address for legitimate update notices will be "xfinity@" followed by "updates.xfinity.com". But remember that scammers can forge "From" addresses! Check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.

Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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user_q25v2o

switching to yahoo

enumscrat

user_q25v2o

Again

user_q25v2o

XfinityAlex

user_q25v2o

XfinityGabriel

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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