Visitor
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1 Message
Suspicious email from Xfinity
I just got an email indicating its from xfinity but asking me to follow a link to update my terms and services for email otherwise my account will be suspended or lost. I feel its a phishing mail but wondered if others are getting this too?
BruceW
Gold Problem Solver
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27.4K Messages
11 hours ago
Dozens of similar emails have been posted here. Such emails are scams. "Update" emails that have any sort of "do this or lose your access" demand are almost always scams, especially when they only give you a short time to comply.
Do not click!
If possible, check email that claims to be from Comcast/Xfinity with their Connect webmail (https://connect.xfinity.com/) and look for the XFINITY Verified Email logo. See https://www.xfinity.com/support/articles/comcast-verified-email for examples of valid logo placement. A logo in the body of the email does not count.
Unfortunately, AFAIK the logo is not present when you view one of their messages in an email app or program. It's only visible when you use their web email site, and only for email sent to a Comcast.net address.
To report a scam email follow the instructions under the "How do I report phishing email sent to or from a Comcast.net email account?" heading on https://spa.xfinity.com/help/email-abuse?faq=spam-email.
If you are wondering about "conversion to Yahoo" messages, legitimate ones look like the example in https://forums.xfinity.com/conversations/email/68e5cc7e19d01b57e46b0864?commentId=68e64c7119d01b57e46df868 and appear when you log in to https://connect.xfinity.com/. Also see https://www.xfinity.com/support/articles/yahoo-email-migration-overview and https://help.yahoo.com/kb/new-yahoo-mail/SLN36803.html.
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