Visitor
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7 Messages
Sudden influx of fake icloud address spam not geting filtered
Is Xfinity doing anything to resolve sudden influx of obvious spam from apparent icloud domain addresses that gets through your spam filter? It started a week or two ago (mid January 2024). One of my comcast addresses gets several to half a dozen spam emails per day from different "icloud.com" email addresses. They are obviously spam to the human eye, based on the subject and sender/from display name. For examples:
Sender: E-D_Cure_dr-0z<*** [Edited: "Personal Information"]> Subject: s--“H-ard_A-s_A_R-ock”_T-echnique_
Sender: y_/SonoBello_/y<*** [Edited: "Personal Information"]> Subject: y_/$250 off Liposuction_/y
I had to put in a temporary filter to shunt all emails from unknown icloud.com emails to a folder, then I have to log into the web and check daily to make sure that no legitimate email has gone there. I always assign the bad emails to spam via the web mail client, but they just keep coming. My spam filter is on, and occasionally catches other spam, so it is working as far as it goes. Xfinity spam algorithm is inadequate. Especially because it lets so much spam through, then randomly decides that legitimate email is spam.
CCJodie
Problem Solver
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1.3K Messages
6 months ago
@user_8fd0bd Hi there, thanks for the post. I'm not seeing any known issues about this on our end. With the filter you have in place, have there been any actual valid emails that went into the spam section?
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CCJodie
Problem Solver
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1.3K Messages
6 months ago
@user_8fd0bd Gotcha. I would try to reach out Customer Security Assurance Team. You can reach them through the main 1800-Xfinity phone line and they can look into that for you.
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user_8fd0bd
Visitor
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7 Messages
5 months ago
I am still regularly getting obvious spam messages from icloud addresses making it through the Xfinity spam filter (I don't see a way to include a screengrab here, or I would). I regularly log into Xfinity web mail and mark them as spam. Since spam is deleted after a week (doesn't seem to be a way of changing that), the earlier ones have diappeared. This morning there were ~20 icloud return address emails received between 2/17 and morning of 2/24 that had not been caught by Xfinity spam filter. Seemingly all from unique icloud addresses, but it is hard to tell because I can't show all the actual (not display) addresses at once.
You can see that some type of AI for spam filter would work better than what you have. Examples of display addresses (each associated with an icloud address if you look at source):
Apple iCloud u Sirius.XM-.com QG <e> Nerve Health 623
<m> Annuities 857
<d> Powersaver 791
<d> Hurry UP 012
<> USA Home Protection
<> Audien Atom
<d> Audien Atom
<0> Portable Heater
<U> Portable Heater <a> Apple
Blood Sugar Health /n <m> Tribal Remedy
<g> TriFlexarin
Lowe's Home Improvement /y
Examples of subject lines that a human would know are spam:
u Your-SiriusXM-Membership-has-Expired-577
<e> Protect Your Nest Egg Today! 623
<m> Protect Your Nest Egg Today! 857
<d> Save Energy and Reduce Your Bills 791
<d> Peacock TV Limited Time OFFER 012
<e>Free Home Protection- Act Now
<> Hear Like Never Before
<> Premium Crystal-Clear Sound <p> Elon Musk's <i> Elon Musk's
<> Your iCloud Storage Full.
/n/ MD: Do this immediately if you have diabetes <w> Congratulations
<S> BoneOnBone
#6078455 /y
#5337746 /a
<y> Kelly Clarkson: Nothing else worked for me <r> iCloud Storage Full
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