Regular Visitor
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8 Messages
substack emails blocked
Anyone else subscribe to substack authors and no longer receive anything from substack?
Regular Visitor
•
8 Messages
Anyone else subscribe to substack authors and no longer receive anything from substack?
Accepted Solution
rockiestone
Regular Visitor
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8 Messages
2 months ago
Comcast support can provide no other explanation and offered to take this to a higher level of support. I said no thanks because I've already switched to a non comcast email address and cannot switch back.
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XfinityJammieAAMP
Official Employee
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5 Messages
2 months ago
@rockiestone I'm going to DM you to get some details specific to your issue, I can see substack emails being delivered successfully on the platform, we just need to figure out what you are having an issue. Thank you
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XfinityTravis
Official Employee
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524 Messages
2 months ago
Hello and Good Morning, @rockiestone Thank you for reaching out to Xfinity Support on the Community Forum. Did you get the email issue figured out, or did you need further assistance?
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XfinityTravis
Official Employee
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524 Messages
2 months ago
I am sorry to read that, @rockiestone I will be happy to work on it with you. Is sounds like a business account, correct? I assume that you have tried all the basic troubleshooting, correct? Filters, forwarding, and spam settings?
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