rockiestone's profile

Regular Visitor

 • 

8 Messages

Friday, January 20th, 2023 1:42 PM

substack emails blocked

​Anyone else subscribe to substack authors and no longer receive anything from substack?​

Accepted Solution

Regular Visitor

 • 

8 Messages

2 months ago

Comcast support can provide no other explanation and offered to take this to a higher level of support. I said no thanks because I've already switched to a non comcast email address and cannot switch back.

Official Employee

 • 

5 Messages

2 months ago

@rockiestone I'm going to DM you to get some details specific to your issue, I can see substack emails being delivered successfully on the platform, we just need to figure out what you are having an issue.  Thank you

Official Employee

 • 

524 Messages

2 months ago

Hello and Good Morning, @rockiestone Thank you for reaching out to Xfinity Support on the Community Forum. Did you get the email issue figured out, or did you need further assistance?

Regular Visitor

 • 

8 Messages

@XfinityTravis​ - it is not solved but I moved all my substack subscriptions to a different email provider. I do plan to call Comcast biz on Monday to ask why nobody looked at the logs.

Official Employee

 • 

524 Messages

2 months ago

I am sorry to read that, @rockiestone I will be happy to work on it with you. Is sounds like a business account, correct? I assume that you have tried all the basic troubleshooting, correct? Filters, forwarding, and spam settings?

Regular Visitor

 • 

8 Messages

@XfinityTravis​ - I have a biz account but use the regularly comcast residential email. Checked spam. There is no forwarding set-up. All substack emails stopped on Jan. 13. Where do I check filters?

XfinityRay

Official Employee

 • 

1.2K Messages

Thanks for checking on the forwarding, spam, and letting us know this is a residential email address, @rockiestone. This link shows How to Set Email Filters or Spam Filters. It shows where to find the filters if you have them and delete them as well. Step 8 specifically. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Regular Visitor

 • 

8 Messages

Filters are not the issue. I have one set up. I will call support this morning and report back.

Official Employee

 • 

524 Messages

We look forward to hearing back from you, @rockiestone. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
forum icon

New to the Community?

Start Here