Sub email accounts no longer accessible; suggested solution to DM Comcast is infuriating

@user_x6ur5k 

I have several subaccounts to which I no longer have access as they all state "The entered credential or authentication information does not work or are no longer accepted by provider. Please change them." I'm logged into the "Parent" account and cannot change the credentials of the subaccounts and I cannot access the subaccounts directly.

The email forum "instructions" state to send a DM to start a thread to which an actual Comcast support employee may respond does not match the features I find available in this support account. This is my attempt to start the thread.

The sending of a DM before being requested is against the Guidelines and the Acceptable Use Policy.

However, your best bet to see about those sub accounts is to get in touch with our Customer Security Assurance folks.  Hopefully they will be able to help you.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week  
Contact: 1-888-565-4329