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user_22c3a8
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Visitor

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5 Messages

Tuesday, March 15th, 2022 9:52 PM

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Stopped receiving my daily emails from The NY Times and The Washington Post

About 3 weeks ago I stopped receiving my daily emails from both The NY Times and The Washington Post.  I have checked all folders and they are not being sent to any other folder - including spam/junk folder.  This also happened to me about 3 years ago with a daily recipe email called the Dish.  What gives?

Question

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Updated 

3 years ago

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7

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user_22c3a8

Visitor

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5 Messages

3 years ago

I should add that I went to my NYT account and unsubscribed and re-subscribed and also added a couple newsletters that I have not yet received.

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nancydowning

Regular Visitor

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5 Messages

@user_22c3a8​ 

I am having the same problem. This has happened many times before and the NY Times was always able to fix it but not this time. I am very frustrated paying for a service I am not getting.

3 years ago

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DaveMJ

Visitor

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2 Messages

I am having the same problem with NYT newsletters. Nothing shows up in  the Inbox or the Spam folder. As you say, unsubscribing and re-subscribing does nothing. Spent too much time looking for a blocked email address list so I could remove the NYT addresses, but evidently there is no such thing for Xfinity. 

3 years ago

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XfinityCSAEmail

Official Employee

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1K Messages

3 years ago

Good morning,

Reviewing our logs there are no blocks or filters against the two domains. They are in face delivering to comcast.net subscribers without any issues - if you are not receiving emails from them its because they have stopped sending to you and you will want to reach out to them to resolve any issues.

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user_22c3a8

Visitor

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5 Messages

@XfinityCSAEmail​  What other reason could there be for the emails not getting into my inbox?  Both of these stopped coming on the SAME DAY, so it is unlikely that they are the problem.  That would indicate that the problem is on the receiving side.  Before I posted here, I also unsubscribed and re-subscribed to the newsletters and they are still not arriving in my inbox.  

3 years ago

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CCChristopher

Problem Solver

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577 Messages

@user_22c3a8 We don't know of any other obvious reason that the emails might not be reaching your inbox, and again everything looks good on our end, however, I would be more than happy to help get to the bottom of this in any way we can! Anything we can do to help a valued member of our Xfinity family experiencing these awful email issues. Were you able to reach out to either of the two senders that you stopped receiving emails from, to see if the issue possibly could have been that they didn't send those last emails (or didn't send them properly somehow)? Also, have you received any other emails since then?

I no longer work for Comcast. 

3 years ago

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user_22c3a8

Visitor

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5 Messages

Oh,  I did forget to mention that you folks made me sign up for E-billing.  I received my bill in email the first month, BUT HAVE NOT RECEIVED IT IN EMAIL SINCE.  My email address was just confirmed - again.  

I DID receive an email from NYT after this problem started, but it was not any of the newsletters that I signed up for.

3 years ago

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CCEthan

Official Employee

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1.4K Messages

Most times I see emails for your bill is ready not come it is because eco bill got turned off somehow. Have you verified it is on? Instructions here. https://comca.st/3LeR7h1

Also good to make sure of each notification. https://comca.st/3wA5g4o

If it is emails from the newsletter only don't work and other emails work that means the domain is not blocked, but those specific ones are and that points more towards a conflict with those specific emails. I can put in a ticket to our repair team to see if they can find anything. Would you like to do that? You may also want to confirm with NY times and Wa post to see if sending failed on there end. 

I no longer work for Comcast.

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3 years ago

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user_22c3a8

Visitor

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5 Messages

I had changed my billing option back to mail last month, and I got the bill yesterday.  Prior to that I had received no bill, eco or snail mail, for 2 or 3 months.  I will contact NYT, again, to see if that can track this down on their end.

3 years ago

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user_8fd43e

Visitor

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7 Messages

3 years ago

It does not appear that the question in the OP was ever definitively resolved, and I have begun having the same issue.  After years of receiving several daily newsletters from both the NY Times and the Washington Post, they all stopped at once after May 18.  The fact that this happened on the same day for two independent media organizations makes it extremely unlikely that this is a sender issue. The newsletters (a half dozen or so) are not showing up in my junk or spam folder, so it appears that these newsletters are being filtered out for my account, since it is also unlikely that this is a widespread issue affecting significant numbers of subscribers to these newsletters.  My wife is still receiving the newsletters on her separate email account. Surely someone at Comcast/Xfinity can figure out what is happening???

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user_81ed27

Visitor

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1 Message

3 years ago

I have discovered something that may be of help. My husband stopped getting his New York Times emails as well for about a week or more now. His New York Times was coming to his Comcast email address. My New York Times was coming to my Apple iCloud address and I continue to get them. However, if I tried to send him in a forward my New York Times email, he did not get it. If I sent it to his Gmail account he got it. Also in my iCloud junk folder where messages from COMCAST saying they blocked my email from going to my husbands Comcast account because it was spam . I believe that indicates it’s a Comcast problem. Everyone having this problem I would recommend having your New York Times and Washington Post emails sent to another email account and see if that works for you.

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user_06ea7a

Visitor

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1 Message

3 years ago

Same problem for my wife and I. We can get the NYT newsletters to another mail account but not r comcast. Comcast no help

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DaveMJ

Visitor

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2 Messages

3 years ago

Wake up Comcast. Help with this!

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CCDaniel

Problem Solver

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606 Messages

Hello @DaveMJ Ity appears you may not have seen the update provided yesterday by XfinityGabrielS it is as follows:

 

Hello everyone, to specifically address NYT and WashingtonPost I will explain how their mailings work and then provide an update.

 

These larger companies typically utilize an email vendor specializing in delivering their type of content.  Often these large mailing companies handle email for lots of different companies. They also maintain suppression lists that basically prevents their internal process from mailing to those specific email address on the suppression list.  We do not know their secret sauce on how someone gets on the suppression list, but a lot of time, if a complaint comes in for one of their mailings they will stop all mailings to that email address. 

 

We reached out to the mailers for NYT and the Washington Post and asked them specifically about a few here. They did mention some were on the suppression list and did mention removing them. That being said because they suppress the emails before they get to us we don't have any way to know what https://comca.st/3BpBXnz email addresses are on their list. Ultimately NYT and Washingpost need to work with their mailers on best practices. 

 

I no longer work for Comcast.

3 years ago

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XfinityGabrielS

Official Employee

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135 Messages

3 years ago

Hello everyone, to specifically address NYT and WashingtonPost I will explain how their mailings work and then provide an update.

These larger companies typically utilize an email vendor specializing in delivering their type of content.  Often these large mailing companies handle email for lots of different companies. They also maintain suppression lists that basically prevents their internal process from mailing to those specific email address on the suppression list.  We do not know their secret sauce on how someone gets on the suppression list, but a lot of time, if a complaint comes in for one of their mailings they will stop all mailings to that email address. 

We reached out to the mailers for NYT and the Washington Post and asked them specifically about a few here. They did mention some were on the suppression list and did mention removing them. That being said because they suppress the emails before they get to us we don't have any way to know what Comcast.net email addresses are on their list. Ultimately NYT and Washingpost need to work with their mailers on best practices. 

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rsums

New Poster

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4 Messages

@XfinityGabrielS​ Thank you!! This worked, at least for the NYTimes.  I contacted them by chat, and that's exactly what the rep said they did--removed my email address from the suppression list and refreshed my credentials.  I've already received a couple of my afternoon newsletters.  I've contacted WaPo, and there is a ticket now for them to do the same.

3 years ago

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