Specific email from Xtream Mediacom not arriving

Question

I am not receiving emails in my Comcast inbox from my new Internet provider Xtream powered by Mediacom even though the emails are definitely sent by Mediacom. It appears that the Mediacom emails are being filtered out by Comcast, perhaps because they are a competitor? Comcast doesn’t service my new address for Internet connection. But I’m still using my Comcast email address. Because I’m no longer a Comcast customer, I can not speak to a human about this problem. Is there a solution?

EG · Answer

The concern is not 'Community Knowledge Base' related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

XfinityAntoine · Answer

Thanks for reaching out, user_ttp0e6! We don't set up blocks on any emails. It's likely that the emails were sent to your spam folder or there is a block on certain types of emails that Mediacom emails end up falling into. Have you already checked your email settings for any kind of blocks?

XfinityJammieAAMP · Answer

@user_ttp0e6 I am going to reach out to you via DM in order to get some details about the messages you are not receiving form your new ISP, this way I can do further research into the issue.

Email

user_ttp0e6

Specific email from Xtream Mediacom not arriving

EG

XfinityAntoine

XfinityJammieAAMP

@user_ttp0e6

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