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user_y7x14l
1st Topic

5 Messages

02/28/2025 2:57 AM

Closed

SPAM

I keep getting spam from g.anything@anything (where anything keeps changing).  Why can't these be automatically deleted and not delivered into my spam folder where I have to delete them??

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Updated 

2 years ago

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XfinityJosephA

Official Employee

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2.5K Messages

2 years ago

user_y7x14l the setting is most likely not available. Are you signing into www.Xfinity.com to check your email address or are you using a different Email client? 

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user_y7x14l

5 Messages

@XfinityJosephA​ I do both.  I know that there is NOT a local setting that I can do.  My question is "Why can't comcast just completely block this known and guarnteed spam emails"?

2 years ago

0

XfinityThomasD

Official Employee

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2.1K Messages

My best recommendation is to forward the spam emails to our Customer Security Assurance team at missed-spam@comcast.net.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 years ago

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user_y7x14l

5 Messages

@XfinityThomasD​ 

OK, I've been doing that for over a week now and I'm still receiving spam, and now my wife is receiving spam that looks like what I am getting.

2 years ago

0

XfinityJeniece

Official Employee

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4.5K Messages

Thanks for confirming! Have you already tried blocking the sender who is sending the spam emails?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

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