Hey @user_ctuq7t, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Email service. I would be more than happy to offer my assistance looking into this further for you.
We here at Comcast, take our responsibility to combat spam seriously and we constantly work to reduce the amount of unwanted and malicious emails that make their way to our customers' inboxes. We employ a number of technologies to reduce spam including:
-> Reputation Services -> Automated Spam and Malware Filtering -> Require Encrypted and Authenticated Ports to Send Email.
This helps ensure that Comcast email users have a safe and secure experience.
With everyone's help marking email as spam, it will only help make our filters stronger to combat the email coming in. We also have our Reporting Spam and Phishing Emails as well on the submission process to help our security team quickly and easily identify and suspicious email activity.
I too have been getting multiple messages from similar email accounts, sometimes 2 messages up to 4 and then again. Have done what xfinity recommends, no help, also marked them as spam. No help.
It is time for xfinity to do something. This has been going on for several months.
I'm getting hundreds of spam daily and they are not going into my spam folder. The amount of money I pay for Comcast, you'd think they would fix this problem. On another note, I'm thinking of getting rid of Comcast
XfinityDemitrius
Official Employee
•
1.8K Messages
5 months ago
Hey @user_ctuq7t, Thank you for visiting our official Xfinity Forums Community support page. We greatly appreciate you taking the time to share your experience regarding the Xfinity Email service. I would be more than happy to offer my assistance looking into this further for you.
We here at Comcast, take our responsibility to combat spam seriously and we constantly work to reduce the amount of unwanted and malicious emails that make their way to our customers' inboxes. We employ a number of technologies to reduce spam including:
-> Reputation Services
-> Automated Spam and Malware Filtering
-> Require Encrypted and Authenticated Ports to Send Email.
This helps ensure that Comcast email users have a safe and secure experience.
While we have lots of tools in place, you would also need to ensure that Spam Filtering is turned on. You can find steps on how to verify status by visiting our 'Set email filters or spam filters — Xfinity Email help' support page. We also have our 'Mark emails as spam — Xfinity Email help' support page I recommend viewing as well.
With everyone's help marking email as spam, it will only help make our filters stronger to combat the email coming in. We also have our Reporting Spam and Phishing Emails as well on the submission process to help our security team quickly and easily identify and suspicious email activity.
2
riffwraith2
Contributor
•
62 Messages
5 months ago
Same here - Comcast is not doing anything.
1
user_pn7pkx
1 Message
4 months ago
I too have been getting multiple messages from similar email accounts, sometimes 2 messages up to 4 and then again. Have done what xfinity recommends, no help, also marked them as spam. No help.
It is time for xfinity to do something. This has been going on for several months.
1
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