Visitor
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2 Messages
Spam Filter Problems With Zero Xfinity Support
Folks, I need some help. For the past two months, I have called Xfinity "Customer Service" on a near-daily basis requesting help and have received nothing but lies. Here is the problem: Each and every day I receive SOME friendly emails in my Junk box. These emails are from colleagues I have worked with for decades. The "customer service" rep's have me do the same thing each time - go online and indicate which emails are friendly vs. those that are not. I have toggled between the two spam filter options. So far the problem has not gone away. I have had a so-called "ticket" open for several weeks. I have logged at least 40 phone calls to the "customer support" team. This "ticket" has been "escalated" to the "Security Team" on several occasions. Guess how many promised call backs I have received? Yup - ZERO. One of the "customer service" guys told me to change my email address. When I told him that his suggestion was not reasonable he then told me to change my password. You can't make this stuff up.
Does anyone have any suggestions?
Frustrated Customer.
CCErika
Problem Solver
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339 Messages
2 years ago
Hey there! I know how important it is to ensure your emails are filtered correctly, and I am sorry to hear you have not had any call backs even though they were promised. I'd like a chance to look closer at the account and find out more information for you. Can you please send me a DM as follows?
To send a direct message:
To expedite your request, we ask that you please include your name, the account holder name (if different), and the service address alongside a detailed summary of your request/question.
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XfinityAlex
Official Employee
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895 Messages
2 years ago
@user_a8cd23 If you could send me a DM with some additional details, I can take a look and perhaps escalate this.
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