Skip to main content
user_m74a66
1st Topic

Visitor

 • 

1 Message

Thursday, April 2nd, 2026 4:47 PM

Spam email?

I received an email requesting that I sign in to my Xfinity account from a link in the email. It was sent to Help Desk. Is this a legitimate request?

Question

 • 

Updated 

2 hours ago

11

2

0

Oldest First
Selected Oldest First
XfinityJorge

Official Employee

 • 

2.9K Messages

10 hours ago

 

user_m74a66 Hi there! Thanks for the DM and we appreciaet you using our Forums as a tool to get help. I would suggest looking at the sender of the email to verify it is actually from us. You can also go here https://spa.xfinity.com/help/network-abuse?faq=report-online-harassment and look over the FAQ's there to make sure your email is fully protected. 

 

(edited)

0

0

Again

Expert

 • 

33.9K Messages

2 hours ago

@user_m74a66 @XfinityJorge 

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM.  Also note, if you do send one without being asked to do so, it could possibly be ignored.
  
 Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee. 

0

0

forum icon

New to the Community?

Start Here