Contributor
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81 Messages
Shuttlecloud - importing email contacts
I've tried to use the Shuttlecloud page to import a file of email contacts that I've exported from Thunderbird. The documentation does not specify a file format so I tried csv and vcf and neither one did anything. How can I import a contacts file to my Xfinity email address book?
Accepted Solution
flash333
Contributor
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81 Messages
1 year ago
I didn't want to clear the cookies so I tried Edge instead of Firefox and it worked on Edge browser.
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XfinityWilliam
Official Employee
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1K Messages
1 year ago
Hi @flash333. Please use Import.xfinity.com to Migrate Emails and Contacts to Comcast Email Account.
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flash333
Contributor
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81 Messages
1 year ago
That's exactly what I did originally. Nothing happened.
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flash333
Contributor
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81 Messages
1 year ago
Process as intended but nothing was moved over. One key problem is that nowhere in the article on how to use that capability is the file format defined.
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flash333
Contributor
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81 Messages
1 year ago
Actually upon closer inspection not all of the contacts were actually imported. It seems to be how the csv file is constructed. The contacts with an entry in the First Name column are added, if that is blank the contact is not added.
(edited)
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flash333
Contributor
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81 Messages
1 year ago
Yes I will add the first names. I do think this tool could use an update where it can work when the first name is omitted.
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Again
Expert
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30.9K Messages
1 year ago
@flash333
Your post with the image was marked private because it contains personal identifying information. We can either leave it private or you can remove it now that it's been addressed.
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flash333
Contributor
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81 Messages
1 year ago
Now that I have actually tried to send email I find that the import is basically useless. All of the import data is put in the comments field, rather than the specific fields for email 1, address, etc. For the export to file to be useful it is mandatory that you publish the format of the .csv file.
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