BCan10's profile

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5 Messages

Friday, November 1st, 2024 5:40 PM

Service-Related Emails from Comcast / Xfinity to multiple email accounts

I get duplicate Service-Related email messages from Comcast/Xfinity to ALL of my Comcast email accounts and some of my non-Comcast accounts. I have asked on occasion when I am on the phone with Customer Support if there is a way to narrow this down to one or even two Comcast accounts. I am told there is NOT.  I can NOT unsubscribe on any account from Service-Related emails as there is no link for this. It is bad enough I have to delete each message from each Comcast account, but I don't understand at all why Comcast feels authorized to send to my other accounts. Supposition: I recall providing TWO of my Comcast email addresses for two Xfinity services when I signed up for the services, so I get that. Of course, Comcast knows my other Comcast.net addresses. The non-Comcast addresses were almost certainly provided on request at login to Comcast before I realized how problematic this was and started declining to do so. Is there any way to get Comcast to reduce this burden? My next solution is going to be blocking Comcast/Xfinity messages to some of my email addresses at either the Comcast online email level or the email client level. These are not elegant solutions. If/when I leave Comcast, this will be one of the reasons.

Thanks for any assistance.

Official Employee

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2.4K Messages

20 days ago

Hey there, BCan10, thanks for reaching out through Xfinity Forums regarding the emails you have been receiving. We would be happy to take a look at this on our end to get to the bottom of this. We definitely do not want to lose you as a customer. 

 

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.

 

New Poster

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5 Messages

Many thanks to Comcast for the prompt response to my initial post.  I responded thus:

With apologies: This is an actual problem, but I have not done a good enough job of collecting data for analysis or even a detailed description. I created a folder to drop the excess messages into, but I seem to have largely continued deleting them by habit. I have created filters in my mail client to direct these messages into the referenced folder. It will take a while to collect enough messages to illustrate the issue. I intend to contact you again then. I will copy this message into my conversation on the forum. Thank you for the prompt response. Sorry for the current inconvenience.

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