Frequent Visitor
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9 Messages
Server Unreachable
I am repeatedly receiving a Server Unreachable message box while working in my Comcast email. I access my account directly via xfinity.com. It is happening multiple times a day over the last several weeks, preventing me from using my email account until the server apparently becomes available again and the message disappears.
XfinityJennifer
Official Employee
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704 Messages
12 days ago
Hello @jpewhs! I hate to hear you're experiencing this issue. Is it happening on the Xfinity site, app, or a third party such as outlook?
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XfinityJennifer
Official Employee
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704 Messages
12 days ago
@jpewhs
Could you please send us a direct message with your first and last name and your full address?
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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