BLUESKIES_9301's profile

Frequent Visitor


13 Messages

Mon, Jan 4, 2021 4:00 PM

Server Unavailable When Signing Out of Email

When I click sign out of my email account a 'server unavailable' pops up at the bottom of my screen then the email reloads itself. I have to keep clicking sign out until my email account finally logs out. Sometimes it takes me 3 or 4 times to log out of my email. Is anyone else having this problem? This started about 3 months ago. It doesn't matter if I'm in Chrome or Edge it still does it. 




Official Employee


6.1K Messages

5 m ago

Hi @BLUESKIES_9301, and thank you for sharing your experience here on the Xfinity Forum. I'm sorry for the issue you're running into. I wanted to check in to see if you've been able to resolve this yet? If not, I would like to help troubleshoot to find a cause and resolution. 


* What type of device(s) are you using when this happens? 

* If you clear your cache and cookies, does the issue still present itself? 

* Do you get the same error if you use the Xfinity Connect App? (Download the Xfinity Connect app from the Google Play store or iTunes

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