I notice that after being logged into Xfinity and checking emails for a while the lock symbol next to https disappears to a circle with a dot in the center and the message is saying the the site is not encrypted and information is not secure. Currently, the lock symbol is there. What I have been doing is logging out and logging back in to get the lock symbol to reappear. If open another tab and go to another website, the lock symbol is there. Is anyone else having this problem?
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Yes, the tech that came to the house last year when I was having issues put the splitter on the back of the modem with the telephone line and the line that is hooked into the telephone jack into it. Before the splitter was hooked directly into the telelphone jack with both lines coming out of it. The splitter is my personal property. I unplugged the phone line that is in the Tel Line 1 jack in back of the Xfinity modem into the Tel Line 2 jack and got a dial tone. I thought that if you had one phone number with Xfinity only Tel Line 1 would work. Why is Tel Line 2 working with the same phone number? The Tel light 2 on the modem is not lit; only the Tel light 1 is lit.
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The only phone I have a dial tone and it rings is the phone that is connected to the xfinity modem. The cordless and the phone that is hooked into a telephone jack have no dial tone. On 1/18/19 I the cordless was working at 10 p.m. 01/19/19 heard phone ringing and the only phone ringing was the phone connected to the xfinity modem. Called comcast this morning regarding problem. Reset of the modem and signals were sent; nothing helped. Asked the first agent if there were other calls regarding issues with phone outages. Agent put me on hold and was disconnected while on hold. Called comcast back and the new agent sent signal but still could not get phones working. Have a tech coming out. Logged on here and saw where other people are having phone issues also. So there must be an issue but maybe not a widespread issue.
Did anyone get their issue resolved without having a tech come to their house?
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My Comcast landline number is being spoofed. Came home one evening and had a voice mail from a lady screaming "I wish you people would leave people alone that do not need your service...STOP CALLING ME STUPID PEOPLE". I called this lady back to tell her nobody called her from this number because no one was home. I asked her what did the person say. She said they were talking about a student loan. I have received numerous calls with the pre-fix of my landline number. My caller ID will show a name, sometimes a business, a city and state, not available. Today I received a call that had 11 in front of the area code and then the 3 digit pre-fix of my phone number and the last four digits (not mine). I don't know what 11 in front of an area code does. I have been receiving calls with the same 3 digit pre-fix as mine all year. I had a an idea that my landline could have been spoofed when I begin noticing on my caller ID calls from people I didn't know and all the calls I were receiving with the same 3-digit pre-fix number as mine. The voice mail confirmed that yes, my comcast landline is being spoofed.
I called Comcast and no help only that I could pay more money for something she offered. I declined.
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The Tel 2 light stays lit on my moden for weeks at a time. Tel 2 light was lit on 11-1-18 and I noticed it was off on 11-20-18. Then on 11-21-18 it was lit again, and has been lit ever since. This year I had tech come to home for another problem but while he was there I asked him about the Tel 2 light being lit since I only have 1 phone line. I was told, by the tech, that Comcast runs reports early in the morning. However, the Tel 2 light stays on all the time. Tel 2 light is not flashing but is solid just like the Tel 1 light. The only documentation I have of the Tel 2 light flashing is on 10-02-18. There is nothing plugged into the Tel 2 port in back of the modem.
Can someone tell me why the Tel 2 light stays light for months.
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My internet keeps going in and out. This has been happening for over a year. Last year I called customer service and was told the line needed replaced but couldn't do it then because the ground was too cold. Techs also came and looked at the modem. The power lines were marked in the yard and a orange cable was ran from the utility box in the yard to the box on the side of the house. 2018 is when the work was supposed to be done. Came home one day and flags were gone but orange cable was still there. Came home on another day and an Xfinity van with tech was out front. He didn't say anything. The orange cable was gone. I figured the work was completed. However, I didn't receive any notification via home phone, cell phone or the my Xfinity account app. A new Xfinity box was put on the side of the house with wires hanging out. The problem never did stop it just slowed down for a while. Now the internet has started going out and coming back up off and on all day. When this happens the telephone goes out also. I've had plenty of disconnected calls because of this. I was disconnected today while talking to an Xfinity rep. I've made over 4 calls to Xfinity today about this issue. I received a call back from a supervisor which did not help at all.
The first call I made the rep put in a request to have tech come tomorrow about problem. She also sthated that when the lines get repaired she assured me that this would be the last time I would call about the issue. She stated the line that connects to the tower/server need to be replaced. This is the same thing I was told last year and what was supposed to be repaired. Obviously it wasn't.
One of the reps I talked to named Morgan from Georgia ran a scan on the modem and said it was not fully activated and she would set up from her end. Not sure why because when I got the modem I called the number given and had it set up. She was asking for me to create a new name and password for the modem. I felt uncomfortable about that so I didn't give her that information and when I called the first time to have it set up I was not asked that question. She also did a health check on the modem and it came back normal. After being on the phone with her we were disconnected because the internet went down. However, during our phone call she ask for a call back number in case we get disconnected. I gave her my cell number. She did not call me back.
I called again and got a Walter out of North Carolina. He was very rude. When I was telling him what was happening with my internet about being disconnected eariler, he was laughing. He was laughed when I told him the rep, Morgan, didn't call me back and laughed when I told him the internet was up longer when I talked to her before it went down. He didn't ask me any questions, he was very quite on his end. He seemed like he didn't to help. I told him what Morgan had said that the moden wasn't activiated. He said it was full activiated. He also said that it looks like other intermittent issues in my area.
I would say that the internet issues I called about last year were not fixed. I kept getting different answers from techs and reps. One person would say what the problem is another would say it's not. I've had this service since 2010 and this problem started a few years ago. Starts out slow and then internet goes down and comes up all day. I can only count the times when I'm on the computer, phone, or streaming to TV. If I'm not doing any of those things it still goes down I just don't know it. My main issue is the phone. If there's an emergency I can't call out.
I will say again I don't think the line was replaced when I initially called last year (2017) only a new xfinity box was installed because the problem is still happening.
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