jj_mci's profile

Visitor

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3 Messages

Thursday, February 13th, 2025 10:12 PM

Server returned error "[AUTH] Temporarily blacklisted IP Address

For years I've used gmail POP3 to retrieve email from my Comcast email account. Recently I'm seeing this error: Server returned error: "[AUTH] Temporarily blacklisted IP Address".
Email will be retrieved for a while after removing POP3 and setting it up new, but it always fails again.
I see mention of this problem going back many years in the Community Forum, but no answer on how to fix or who at Comcast to contact for a fix.

Official Employee

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1.5K Messages

3 months ago

jj_mci thank you for using the Community Forums page to reach out. I understand that you have come across a reoccurring issue with your IP becoming blacklisted. For assistance with this issue we recommend contacting our Customer Security Assurance team.

Visitor

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3 Messages

The Customer Security Assurance site seems to need an associated error code, which is not returned with the failure:


Gmail POP3 retrieval of Comcast email returns this error: Server returned error "[AUTH] Temporarily blacklisted IP Address

This happen frequently, though Comcast email gradually seem to be retrieved between error events:

Sat, Feb 15, 2025 at 3:17 PM One mail fetched.

Sat, Feb 15, 2025 at 3:00 PM Authentication error. Server returned error "[AUTH] Temporarily blacklisted IP Address - try again later"
Sat, Feb 15, 2025 at 2:53 PM Authentication error. Server returned error "[AUTH] Temporarily blacklisted IP Address - try again later"
Sat, Feb 15, 2025 at 2:49 PM One mail fetched.

Sat, Feb 15, 2025 at 2:45 PM No mails fetched.

Official Employee

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3.1K Messages

Thanks for confirming! Have you already checked all of your email settings to ensure that everything is set up correctly with the POP3? Here is a link to how those settings should look, https://www.xfinity.com/support/articles/update-pop3-110-995. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

Not helpful. Having previously searched extensively trying to understand the nature of the problem and fix it, I did previously see the link that you sent. Please check it for yourself and confirm that there is no mention of Google nor gmail among the various other providers: Thunderbird, Windows Live, Mac, Outlook. Surprising in that gmail is probably the biggest of them all. Makes one wonder how old and out-of-date is this Comcast information. 
The standard for Comcast POP3 setup seems thus:
   Enter Username:
   Enter Password:
   Enter POP Server: pop3.comcast.net
   Port: 995
   ✓ Leave a copy of retrieved message on the server.
   ✓ Always use a secure connection (SSL) when retrieving mail.
While these entries are accepted and Comcast email may be retrieved for a while, the Server returned error: "[AUTH] Temporarily blacklisted IP Address - try again later" recurs, definitely slowing the process possibly over days. This authorization failure I suppose to be generated by the Comcast server.
Again there is mention of the problem in this forum going back many years, but no clear instruction of a fix, nor a contact to help.
I do thank you and all forum members everywhere for your participation and thoughts. I'm ever hopeful and not so alone in the face of inevitable tech troubles.

Official Employee

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2.2K Messages

 

jj_mci

I appreciate you circling back to let us know. I don't see this specific error code listed (https://www.xfinity.com/support/articles/email-errors). However, the Customer Security Assurance Team would have more tools to review this further. I can do general troubleshooting options, and I can open a ticket if you're having issues with our Xfinity email portal. Do you have any trouble sending or receiving emails directly from out site? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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21 Messages

@XfinityMarcus​ since this is affecting many xfinity users and not just one user, can YOU forward this issue to the relevant Comcast teams so that they can solve it? It's not something we can fix on our end as the customer. 

1 Message

2 months ago

Same issue - such [Edited: "Language"], supposed to be a telecom company. 

(edited)

Official Employee

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1.6K Messages

Hello user_46z771, thank you for reaching out and sharing your thoughts on this situation. We have had several threads discussing this, and some have confirmed solutions. 

 

Starting on November 21, Gmailify is not able to connect to my Comcast account to retrieve my messages to Gmail

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

New Poster

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21 Messages

1 month ago

It's pretty clear to me that 1). Comcast has ZERO interest in fixing this (assuming they know how to fix this) and 2). [Edited: "Language/Inflammatory/Solicitation"]

(edited)

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