Sent messages missing

I recently noticed my Sent messages are dating back only to August 2023. I have not deleted messages. How can these be restored?

Responses

XfinityDilary

Official Employee

•

1.8K Messages

10 months ago

Hello, @user_2ldwh3. Thanks for posting on our community forums. We can help with your service concerns. Is this related to Xfinity Mobile text messages? Or email messages?

8

0

U

user_2ldwh3

4 Messages

Hi - This is related to email messages.

9 months ago

0

XfinityFrank

Official Employee

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1K Messages

@user_2ldwh3 , thanks for clarifying. Are you using our web based email client or a third party client to check your email?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

9 months ago

0

U

user_2ldwh3

4 Messages

I use the Comcast web based client.

9 months ago

0

XfinityTony

Official Employee

•

1K Messages

Thank you for confirming that. Do you use any other email clients to access your email?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

9 months ago

0

U

user_2ldwh3

4 Messages

It is setup on my iphone as well with the built in mail client. Will these messages be restored? I am concerned as I need them as communications records.

9 months ago

0

Email

user_2ldwh3

Sent messages missing

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