joep63's profile

Contributor

 • 

32 Messages

Sunday, May 4th, 2025 3:22 PM

Sending Email To nxxxx@erols.com Blocked

I can send to the address XXXXXX@erols.com from Gmail but not from Xfinity email.

Reporting-MTA: dns; mx01.rcn.email-ash1.sync.lan
Arrival-Date: Sun, 04 May 2025 11:06:54 -0400

Last-Attempt-Date: Sun, 04 May 2025 11:06:54 -0400
Status: 5.2.2
Final-Recipient: rfc822; xxxxxxx@erols.com
Remote-MTA: dns; md08.rcn.email-ash1.sync.lan
Diagnostic-Code: smtp; 552 5.2.2 Over quota
Action: failed

Please let me know if more information is needed.

Joe P

Official Employee

 • 

2.3K Messages

2 months ago

 

joep63 Hello there! Thank you so much for the post and we are sorry to hear that you are having issues sending out an email. Our team is here happy to work with you over this great platform to get this corrected. Please send us a DM with your complete name and service address so we can start working on this.
Here's the detailed steps to direct message us: 
• Click "Sign In" if necessary 
• Click the "Direct Message" icon (upper right corner of this page) 
• Click the "New message" (pencil and paper) icon 
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list 
• Type your message in the text area near the bottom of the window 
• Press Enter to send your message
 

 

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