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user_g2jkzd
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3 Messages

Sunday, February 11th, 2024 11:07 PM

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Sending Cell Phone Pictures to Email

I have a small business that I take pictures from my cell phone for my website.  Just this week I am sending the pictures, but my email through Comcast is not receiving them.  I tried from another phone and same thing, my email is not receiving them.  Any ideas?

Question

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Updated 

6 months ago

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Latoque

Expert

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29.6K Messages

10 months ago

How big is the photo?  The maximum size for an email in Comcast is 25MB, including the header and any attachments.  Anything larger than that might be getting blocked.

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user_g2jkzd

3 Messages

@Latoque​ until today I had been sending them and all was good, just started happening today.  They are all the same size.

10 months ago

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user_g2jkzd

3 Messages

I just looked they are 2.35mb

10 months ago

0

XfinityAlex

Official Employee

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881 Messages

@user_g2jkzd​ Could you be more descriptive about how you're sending them?  You're sending from your comcast.net email address to another email address?  Or sending into your comcast.net from elsewhere?

10 months ago

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user_xb6r0l

1 Message

6 months ago

I have the same problem.  jpg attachments are not anywhere close to 25mb.  I used to be able to do this as other users have also stated.  Any solution?

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XfinityAlex

Official Employee

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881 Messages

@user_xb6r0l​ I'm going to send you a DM to get some details.  I'd like to get your email and maybe your sending IP address, and perhaps the destination email.

6 months ago

0

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