Thank you for the praise @user_i752oi! You are VERY welcome! And thank you @Again for jumping in to help save the day!
As a reminder, we're here 7 days a week from 6am ET to 1am ET to address all of your concerns!
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Thank you, @user_i752oi for reaching out on our Xfinity Community forums to express your concern.
As @Again helpfully pointed out, if you are using your email via a web browser such as Chrome, Edge or Safari, your screen size settings may be inhibiting your ability to see the control buttons correctly. You can use the CTRL function he suggested by holding CTRL on your keyboard and pressing the Minus (-) button on your keyboard a few times to downsize it or in most browsers go to the three veritcal dot menu in the upper right corner, locating ZOOM and setting it to 100% or lower to refit the app in the window.
If that does not work for you, please let us know! We're here to help! ❤️
If you are not using a browser for your email, that may not be an option. If you let us know what program you are using if it is not a browser, we may be able to guide you toward additional troubleshooting steps.
Again
Expert
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34K Messages
22 days ago
@user_i752oi
Reduce the size of your screen by holding down the ctrl key and tapping the - [minus] key.
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XfinityCliff
Official Employee
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158 Messages
20 days ago
Thank you, @user_i752oi for reaching out on our Xfinity Community forums to express your concern.
As @Again helpfully pointed out, if you are using your email via a web browser such as Chrome, Edge or Safari, your screen size settings may be inhibiting your ability to see the control buttons correctly. You can use the CTRL function he suggested by holding CTRL on your keyboard and pressing the Minus (-) button on your keyboard a few times to downsize it or in most browsers go to the three veritcal dot menu in the upper right corner, locating ZOOM and setting it to 100% or lower to refit the app in the window.
If that does not work for you, please let us know! We're here to help! ❤️
If you are not using a browser for your email, that may not be an option. If you let us know what program you are using if it is not a browser, we may be able to guide you toward additional troubleshooting steps.
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