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MrCharlie
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10 Messages

Tuesday, July 16th, 2024 7:44 PM

Secondary e-mail stopped working

Here's the message I get:

"The entered credential or authentication information does not work or are no longer accepted by provider. Please change them."

I reset passwords several times but same message comes up and that folder is empty.

Please advise.   Thanks

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Updated 

15 days ago

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XfinityAntoine

Official Employee

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1.4K Messages

4 months ago

Thanks for reaching out, MrCharlie! I'm so sorry our secondary email stopped working. I'd be more than happy to look into this for you. Is this the first day it stopped working for you?

 

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user_d5yfmm

3 Messages

I have the same issue 

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17 days ago

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XfinityRoberto

Official Employee

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1.5K Messages

Hi there @user_d5yfmm! Can you please elaborate more on your issue with your email?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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15 days ago

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MrCharlie

Regular Visitor

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10 Messages

4 months ago

Sorry for the delay. " I'd be more than happy to look into this for you. Is this the first day it stopped working for you?" Yes


 I was promoted to change my secondary e-mail password once again today, which I did and now both secondary accounts have the same message.
After many hours of work I was able to get e-mails back on my desktop computer.
The main problem now:
Looking on Xfinity.com at my e-mail, the 2 secondary account folders are empty.
Thanks

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XfinityKei

Official Employee

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1.1K Messages

@MrCharlie, Glad to hear you're able to log in. Can you clear your cache and cookies and look for your folders again. Also can you check to confirm if everything has updated.

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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MrCharlie

Regular Visitor

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10 Messages

4 months ago

No luck.  Seems as soon as you change any secondary e-mail password...this happens....the  folder shows empty.
I do get e-mails on my computer using Firefox.  Thanks

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XfinityKei

Official Employee

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1.1K Messages

@MrCharlie Thanks for the update, Can you try a different browser such as Chrome?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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MrCharlie

Regular Visitor

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10 Messages

4 months ago


OK, I was using Chrome...so I tried MS Edge. No difference

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XfinityWilliam

Official Employee

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1K Messages

To confirm MrCharlie. Those emails work fine on Firefox but not other browsers?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 months ago

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MrCharlie

Regular Visitor

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10 Messages

4 months ago

They work fine on Chrome using Mozilla Thunderbird
They don't work when I go to Xfinity.com and check my e-mail.
The only e-mail that shows is my main one.
The 2 secondary e-mail folders are now blank.

Sorry for the confusion 

(edited)

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XfinityWilliam

Official Employee

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1K Messages

No worries. Let's take a closer look. Will you please send our team a direct message with your full name and full address?
~~~~
To send a "Direct Message" message:
• Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 months ago

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