Regular Visitor
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10 Messages
Secondary e-mail stopped working
Here's the message I get:
"The entered credential or authentication information does not work or are no longer accepted by provider. Please change them."
I reset passwords several times but same message comes up and that folder is empty.
Please advise. Thanks
XfinityAntoine
Official Employee
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1.4K Messages
4 months ago
Thanks for reaching out, MrCharlie! I'm so sorry our secondary email stopped working. I'd be more than happy to look into this for you. Is this the first day it stopped working for you?
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MrCharlie
Regular Visitor
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10 Messages
4 months ago
Sorry for the delay. " I'd be more than happy to look into this for you. Is this the first day it stopped working for you?" Yes
I was promoted to change my secondary e-mail password once again today, which I did and now both secondary accounts have the same message.
After many hours of work I was able to get e-mails back on my desktop computer.
The main problem now:
Looking on Xfinity.com at my e-mail, the 2 secondary account folders are empty.
Thanks
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MrCharlie
Regular Visitor
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10 Messages
4 months ago
No luck. Seems as soon as you change any secondary e-mail password...this happens....the folder shows empty.
I do get e-mails on my computer using Firefox. Thanks
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MrCharlie
Regular Visitor
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10 Messages
4 months ago
OK, I was using Chrome...so I tried MS Edge. No difference
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MrCharlie
Regular Visitor
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10 Messages
4 months ago
They work fine on Chrome using Mozilla Thunderbird
They don't work when I go to Xfinity.com and check my e-mail.
The only e-mail that shows is my main one.
The 2 secondary e-mail folders are now blank.
Sorry for the confusion
(edited)
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