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lizsemail
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Tuesday, February 25th, 2025 5:42 PM

secondary email accounts won't activate

Xfinity sent an email instructing us to reactivate secondary email accounts we still want to use but after following all the prompts I get stuck in an endless loop and it still won't open the account.  What do I do?

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2 months ago

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Again

Expert

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31.4K Messages

2 months ago

Moved to Email as this is not Guidelines related.

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XfinityArmand

Official Employee

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2.1K Messages

2 months ago

Thank you so much for taking the time to reach out to Xfinity Support @lizsemail!  We are so glad to hear from you and want to help in any way that we can to get things ironed out with your email.  No worries!  You have reached out to the right team to help get things ironed out.  Can you tell us if you have attempted signing in with the new email and if you are getting any other errors other than the "loop"?

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6of8

1 Message

I have checked into my primary account which shows my other comcast email addresses in folders. I did the reset and now it shows <[Edited: "Personal Information"]> as the primary account and has eliminated my [Edited: "Personal Information"].  I still want the [Edited: "Personal Information"] account to be the primary account. The [Edited: "Personal Information"] should be a secondary account. Can you fix this?

(edited)

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2 months ago

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XfinityRichard

Official Employee

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1.8K Messages

Hi there @6of8 I'm very sorry for the inconvenience. Since it's been a few days since you last posted, are you still experiencing trouble with your email? If so please don't hesitate to reach back out so we can assist you further.-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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