Secondary email accounts stopped working out of the blue 2 days ago.

You can try this from user 66477c -  It worked for me   https://forums.xfinity.com/conversations/email/xfinity-password-guidance-for-account-and-information-security/65788ccaf961c6163a310192

I use only Xfinity portal NOT outlook or any other mail client

1) log into  xfinity.com/password

2) Click on Forgot

3) Click I'm not on my home network (even if you are)

4) Select from Mobile phone number, Email address (You may have an external email attached), Social Security number

5) It will ask to send a code in and will send you one.  Insert the code to move forward.

Good Luck - SO darn exasperating for use users  : - (

@user_hqlmio

 

Hello thanks for reaching out, I do apologize for any inconvenience you're having with accessing your e-mail this link  https://www.xfinity.com/support/articles/email-activity-status has great information on how you verify your Xfinity e-mail address to make sure it's active.

 

If you have an active account and you're not seeing your secondary e-mail try logging on to your secondary e-mail via  https://connect.xfinity.com/appsuite/ you may be asked to reset your password once that's done you should have access to your e-mail and see that e-mail under your primary e-mail as well

 

let me know if this information was helpful