3 Messages
secondary email accounts missing
Receiving "Cannot connect to the server..." errors for secondary Comcast email accounts using Outlook.
Logged in to primary email account on Xfinity site and secondary email accounts are not listed.
How can these missing email accounts be accessed/recovered?
Accepted Solution
user_kgfoxb
1 Message
5 months ago
I got the same issue. Not able to see the secondary users in the primary account so I can’t reset their password to continue getting their email.
update: resolved by calling customer service as the reset page instructed.
(edited)
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XfinityThomasA
Official Employee
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1.7K Messages
5 months ago
As a quick reminder using third-party email clients (e.g., Outlook, Apple Mail, Thunderbird, etc.) to access your Comcast.net email address can potentially expose your Xfinity ID and password to fraud and other risks. We recommend you access your Comcast email by visiting xfinity.com and clicking the Account icon in the screen’s top-right corner, then click Check Email. Are they visible there?
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susietenpotter
Visitor
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2 Messages
4 months ago
I am having a similar issue - I have three Comcast accounts and can only access the main one - help please
susan
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abcefg
Visitor
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1 Message
4 months ago
I am having the same issue. Some of my secondary email accounts stopped working. They need a password change, but it won't let me change the password. Please help.
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sjal
Frequent Visitor
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32 Messages
3 months ago
Were you able to fix this problem. Im having same issues....thanks
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user_35q1mr
3 Messages
2 months ago
I’m having the same issues as well.
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