Secondary account not receiving email

When I try to log into connect.xfinity.com, I get "Error We're sorry. It looks like something went wrong. Please try again in a moment."

I spent yet another hour on the phone with the "Advanced Repair Team"  They were unable to troubleshoot the issue, and they eventually got me off the phone telling me that that they made changes in the server that would take an hour to take effect.   We are now more than an hour later, and I am still unable to get this email account activated.  I guess I have to call back again and start over with a new representative?  I wish it were easier to get to someone with the technical knowledge to figure out what is going on or at least that the process wouldn't start over anew each time.

I finally got my login problem sorted out and as soon as I got into my Email, the first new message was one telling me that Comcast had disabled my password.  I strongly suggest Comcast send out such emails with an advanced warning because obviously I could not read the email since they had already disabled my password.  Also I suggest they train their support team to expect to assist with these situations since obviously I was not the only one affected this week and it shouldn't have taken 3 days to sort out.

This is the text of the email:

To keep our customers' accounts protected, we recently asked everyone to reset their password. In our final review we noticed yours has not yet been changed so we’ve taken steps to secure your account. Please call us at 1-800-Xfinity (from 9:00 am to 12:00 am EST, 7 days/week) to speak with one of our Xfinity customer service agents, who can help you reset your account password.

I have spent another 2.5 hours on the phone with advanced repair.  They sent me to a Customer Security Assurance group. It has now been escalated to a Tier 2 team with a new ticket number.  

Interesting. This ticket thing. I spent 2 hours on the phone with CSA. No mention of any sort of 'ticket.' In the end, CSA was unable fix my problem(detailed in my thread, "Secondary Email Account Gone."  I didn't hold the tech responsible but I requested that my case be forwarded to the 'Sad & Adrift" department, if there might be such a thing. Or maybe at least a supervisor. A ticket orTier2 escalation was neither mentioned or offered. What gives?

For my account, the secondary email account appears active on all tools available to CSA, but the server continues to reject email to the account.  CSA doesn't seem to have ready access to the engineering team, hence the ticket escalation.  I can log into the secondary account, but the mailbox simply isn't there.

I am having the same issue with two of my secondary emails (used by my children).  Any suggestions would be much appreciated.

In my case, we reset passwords multiple times with no luck.  The ticket remains open with tier 2 csa with no resultion.  They are able to see the problem clearly but so far cannot fix it. 

I called in to get an update on the ticket when I didn't receive a call back from Tier II CSA as promised.  The front line agents can see that the ticket is still open but couldn't provide any more information than that.  

My ticket has now been escalated to a "Back Office" Tier 3 group.  I was promised a call back, but I have not received the call within the promised timeframe.  Frustratingly, every time I call, the frontline staff assure me that they will address the issue and then they run me through identical troubleshooting (which fails in the identical way) before passing me onward.

My secondary email address allowed me to "reactivate" the account today and started working properly.  I still haven't received a call back.  I'll wait a couple days before contacting XfinityAmandaB above to allow CSA to reach out.  

If I learn anything useful, I'll post the results here to help others.

I am having the exact same issue since early May 2024. Still not fixed