saved email was deleted by comcast

Yep,

You did it again, went to check on saved email and it all has been deleted this morning.

Documents on house insurance, senior freeze, reverse mortgage, purchases from Amazon, Rush cancer treatment, United Health Insurance, Social Security, taxes, vote by mail, roof repair, they are all gone. WHY WHY DID YOU DO THIS

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XfinityTommy

Official Employee

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3.1K Messages

18 hours ago

raptyrred Appreciate you providing a heads-up, but we do not delete messages. Xfinity Email does not have a single dedicated "saved email" button for sent messages, you can save emails as Drafts while composing, Download (.eml) individual messages to your computer, or Save as PDF via your browser. How are you saving the email? If they are locally stored on your computer, those would be managed by you.

Ways to Save Emails in Xfinity

Save Drafts: While writing an email, click the menu icon (three lines) at the bottom of the compose window and select Save draft and close to keep it in your Drafts folder.

Download as .eml: Open an individual message in the webmail interface and use the Download (.eml) option to save a copy directly to your computer.

Print to PDF: Open the email, select the print option, and choose Save as PDF from your browser's print menu.

Keep Sent Copies: Xfinity automatically saves a copy of all successfully sent messages in your Sent folder.

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Expert

•

34.9K Messages

9 hours ago

@raptyrred

I don't remember, are you using a third party email app, or just the website?

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raptyrred

Contributor

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195 Messages

I am using comcast site, and they will not take responsibility for what they have done. The emails were saved on THEIR server and now they are gone.

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5 hours ago

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raptyrred

saved email was deleted by comcast

XfinityTommy

Again

raptyrred

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