This morning we implemented a fix for customers who may be experiencing issues accessing or sending / receiving their Xfinity email on Samsung Galaxy devices through the Android OS Email app. However, the fix does require users to reauthenticate their Xfinity Email account—which requires that the account be deleted from the Email app and then added it back. We appreciate your patience as we worked to identify the issue and understand this fix may be frustrating. We apologize for any inconvenience and thank you for being an Xfinity customer.
To delete you Xfinity Email account, please:
Open the Email app on your Samsung device. If you cannot find the app, swipe upward on your Home screen, then search for "email."
Enter your login information, if prompted. Note: If this happens, you may stop here; the issue should be clear now. If not, continue on.
Tap on the hamburger menu (the three horizontal lines) in the upper left corner of the screen.
Tap on the gear icon (Settings) in the upper right corner.
Tap on the Xfinity Email account. The email accounts will appear at the top of the Accounts list.
Tap "Remove" located in the upper right corner.
Tap "Remove" in the pop-up window to confirm that you want to remove your Xfinity Email account.
The email account should no longer appear in the Email app. At this point, you may be automatically prompted to Set up email.
If you’re prompted to Set up email, please:
Choose “Other”.
Type in your Xfinity Email address and password.
Follow the prompts to authenticate through Xfinity.
You can also find instructions on adding email accounts at Samsung.com.
This morning we implemented a fix for customers who may be experiencing issues accessing or sending / receiving their Xfinity email on Samsung Galaxy devices through the Android OS Email app. However, the fix does require users to reauthenticate their Xfinity Email account—which requires that the account be deleted from the Email app and then added it back. We appreciate your patience as we worked to identify the issue and understand this fix may be frustrating. We apologize for any inconvenience and thank you for being an Xfinity customer.
To delete you Xfinity Email account, please:
Open the Email app on your Samsung device. If you cannot find the app, swipe upward on your Home screen, then search for "email."
Enter your login information, if prompted. Note: If this happens, you may stop here; the issue should be clear now. If not, continue on.
Tap on the hamburger menu (the three horizontal lines) in the upper left corner of the screen.
Tap on the gear icon (Settings) in the upper right corner.
Tap on the Xfinity Email account. The email accounts will appear at the top of the Accounts list.
Tap "Remove" located in the upper right corner.
Tap "Remove" in the pop-up window to confirm that you want to remove your Xfinity Email account.
The email account should no longer appear in the Email app. At this point, you may be automatically prompted to Set up email.
If you’re prompted to Set up email, please:
Choose “Other”.
Type in your Xfinity Email address and password.
Follow the prompts to authenticate through Xfinity.
You can also find instructions on adding email accounts at Samsung.com.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am having the same issue, but with only one of my Xfinity/Comcast accounts. Cannot send or receive emails, the issue started on 11/6/23 the last sync was 2:42am. There are a few more comments related to this issue on this forum.
Official Solution
XfinityRyanE
Official Employee
•
1.1K Messages
1 year ago
An Official Solution has been posted: https://forums.xfinity.com/conversations/email/emails-arent-sent-or-received-emails-moved-to-outbox-open-emails-to-see-whats-wrong/654a22f0329c7c21959a78a8?commentId=654e762120a91817c990dd31.
This morning we implemented a fix for customers who may be experiencing issues accessing or sending / receiving their Xfinity email on Samsung Galaxy devices through the Android OS Email app. However, the fix does require users to reauthenticate their Xfinity Email account—which requires that the account be deleted from the Email app and then added it back. We appreciate your patience as we worked to identify the issue and understand this fix may be frustrating. We apologize for any inconvenience and thank you for being an Xfinity customer.
To delete you Xfinity Email account, please:
The email account should no longer appear in the Email app. At this point, you may be automatically prompted to Set up email.
If you’re prompted to Set up email, please:
You can also find instructions on adding email accounts at Samsung.com.
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TNBHARVEY
New Poster
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5 Messages
1 year ago
Same issues here in Samsung Galaxy 23
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yankees0001
Contributor
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53 Messages
1 year ago
I am having the same issue, but with only one of my Xfinity/Comcast accounts. Cannot send or receive emails, the issue started on 11/6/23 the last sync was 2:42am. There are a few more comments related to this issue on this forum.
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user_0b6b7k
3 Messages
1 year ago
I am having same issue with Samsung Galaxy S22. Trying to get chat support help from Xfinity w/ no response. Any update on this issue?
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XfinityAngie
Official Employee
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1.8K Messages
1 year ago
@user_rh1suo, Thank you for reaching out to Xfinity Support. We are aware of the issue and are working on a resolution as quickly as possible.
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