Same issue

Last several months my Xfinity email and IOS mail app not working as it did. E-mail does not come through, shows error messages, like server blacklisted, etc., but then couple hours later or days it works? Anyone else?

I get several weird error messages, password, blacklisted, etc…. I have changed password and it would temporarily work, then back to same problem

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XfinityFrank

Official Employee

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1.1K Messages

11 hours ago

Hi there, @user_1f8n8m! Thanks for reaching out to us here on the Community Forum! Sorry to hear you're having trouble with email! Do you experience these error messages both on and off your home WiFi? Also, do you have the error numbers for any of the messages?

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user_1f8n8m

6 Messages

Yes both at home on wifi and via cellular data outside the home

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11 hours ago

0

U

user_1f8n8m

6 Messages

11 hours ago

Cannot Get Mail

The mail server

"imap.comcast.net" is not responding. Verify that you have entered the correct account info in Mail settings.

Server code "ALERT", server message "Temporarily

blacklisted IP Address - try again later".

OK

Attachment: event.ics

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user_1f8n8m

6 Messages

11 hours ago

Also I get message ever Messages at the bottom of the iPhone mail program saying the account could not connect, I will try to get the exact wording next time I see it

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XfinityFrank

Official Employee

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1.1K Messages

Thanks for that information, @user_1f8n8m! We generally see this with VPN users. Are you using any type of VPN software on your devices?

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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11 hours ago

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user_1f8n8m

6 Messages

No, I do not use a VPN, also I have been using xfinity email for approx 20 years and this just started a few months ago

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7 hours ago

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XfinityDena

Official Employee

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2.8K Messages

Have you tried to go on the website, update your password then remove and reinstall the app on your phone and reset up the connection of the email client? https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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6 hours ago

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user_1f8n8m

Same issue

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