Visitor
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1 Message
Roblox password reset email not coming into my comcast email account
I am trying to do a password reset on Roblox, and their emails are not coming through. I have asked ROBLOX support, and they told me the emails have been sent to my comcast email address. Can you see if it is blocked on my account for some reason? I am getting Roblox customer support emails, just not the password reset emails.
CCEthan
Official Employee
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1.4K Messages
2 years ago
@user_1cd6e6. Roblox emails sent for password reset should be within the same domain as the support emails. Did they mention anything about that or can you ask them? That would help in narrowing down the issue. In most cases with this type of issue all emails won't come through. We do not directly have a way to check on blocked emails, but if you know the email address for the password reset we can look into putting in a ticket if it seems to be on our end.
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EG
Expert
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110K Messages
2 years ago
Concern moved here to the proper help section for assistance.
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user_770154
2 Messages
2 years ago
Hi! I am also having the same issue, but it also includes 2-step verification emails from [Edited: "Personal Information"]. I was wondering if you guys blocked it because it is not showing up in my spam or trash. Roblox support tickets are coming in, but not anything else.
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user_770154
2 Messages
2 years ago
And also Roblox support tickets are sent from < [Edited: "Personal Information"]>
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