Repeated forced password resets

Google Chrome

@Ursabear 

In Google Chrome, in the upper right corner of the browser click on the 3 dots and when the box opens click on Settings.

Then, under Privacy and Security click on Cookies and other site data.

Next up is Sites that can always use cookies.

You want to add https://connect.xfinity.com and check All cookies on this site only, then click Add.

If you want to save cookies for Xfinity, add https://xfinity.com and check All cookies on this site only, then click Add.

Now, I will be honest and say I do not use Chrome, I use Firefox.  So, if this doesn't work for you feel free to send me a PM [Ursabear only, please] and we'll work on getting this set up for you.

How can I begin to thank you!!!  It worked.  This has been such a frustrating problem for me and I have spent hours trying to figure it out.  You are a real asset to this forum!  Thank you so very much.

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@surfnturf1 wrote:

I still have no solution to this problem after calling Comcast twice over the last 3 weeks. They have promised to fix the forced reset prompt but have been unable to do so. Was forced again to resset password just yesterday.

 

No help has been provided on this forrum either. Someone from comcast did pm me for my email adress and that was the extent of their outreach, no follow up information was provided. 

 

will this ever be solved? 

 

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I'm sorry that you're still having problems.  Maybe @ComcastCSAEmail, or @ComcastJonathan will be able to help you.  You can try sending @ComcastSPAAbuse another PM, though, and see if they respond. 

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@Ursabear wrote:

How can I begin to thank you!!!  It worked.  This has been such a frustrating problem for me and I have spent hours trying to figure it out.  You are a real asset to this forum!  Thank you so very much.

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@Ursabear I'm glad we got things working for you.  It has been my pleasure helping you.  🙂

Having the same password reset problem for several months.  Usually weekly, sometimes every few days.  Now I reset 7 hours ago and just got the email to reset again.  Comcast - please make this right.

This has been an ongoing issue for me as well. Required to reset my password every few days. I'm able to use the same password, which is ridiculous. This needs to be resolved ASAP

Got a reply pointing me to a standard security tips document.  Yes, I have two-factor authentication on, as well as the authentication app, and I still get password resets at least weekly.  Comcast, I implore you, making customers change their password weekly (or more often) is the OPPOSITE of security.  Do you really think the average customer is going to come up with a unique password twice a week??  Fix it...

Same here! Repeated password resets two to three times a week! Nothing seems to help 

I've also been struggling with this issue for the past 2.5 or so years. Every time I login without fail it forces me to reset my password. It's only Xfinity Mobile, nothing else, not even Comcast Business. So it's an Xfinity issue.