Skip to main content

    Support

    Offers

D
dimahulahaha
1st Topic

3 Messages

Thursday, July 25th, 2024 7:48 PM

Closed

remove my work email address from my account

I am retiring and my work email is listed on my Xfinity account as my "personal email".  I would like to remove this email address from my account.  My Comcast email is my personal email and that is the only email address I want on my account.  Please help.

Question

 • 

Updated 

11 months ago

257

1

0

XfinityJeniece

Official Employee

 • 

3.2K Messages

11 months ago

Hey there, dimahulahaha, thanks for reaching out through Xfinity Forums regarding your account. Congrats on your retirement! You can update the settings with the following steps, https://www.xfinity.com/support/articles/update-account-preferences. Let us know if you have any additional questions or need help! 

 

 

4

0

dimahulahaha

3 Messages

That didn't work.  I want to eliminate my work address, not change it.  My comcast email address is already set as my preferred address, although I still get emails at my work address.  I just want to delete my work address from my account completely.  Do I have to have a second email address on the account?

11 months ago

0

XfinityMarcus

Official Employee

 • 

1.6K Messages

Great question, dimahulahaha , you should be able to remove the email from association with your account by accessing the Xfinity profile the email is attached to and editing it. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

dimahulahaha

3 Messages

That didn't work either.  Unless I'm missing something.  I followed all steps.  It will let me change my work email (which is identified as my personal email in my account), but I can't eliminate it.  I even tried changing it to my comcast email, but then it tells me that email is already active.

11 months ago

0

XfinityEricB

Official Employee

 • 

2.3K Messages

 

dimahulahaha Our Customer Security Assurance team may be able to help removing the old work email from your profile in total. You can reach them directly at 1 (888) 565-4329. They may need to create a new profile using the email you want, make it primary, and then delete the current profile to remove it completely, but they might have another option to assist you. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

forum icon

New to the Community?

Start Here