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4T6er
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72 Messages

Wednesday, February 25th, 2026 1:05 PM

Removal of email sign-in message 'A better email experience is now available for you'

I am staying with Comcast email and have no need to see this message each time I login.  How can it be removed?  Thanks.

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4 hours ago

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Latoque

Expert

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29.9K Messages

5 days ago

@4T6er 

I am in the same position with one of my Comcast email accounts-----I get the same message if I need to sign back into it.  I haven't seen this question from anyone else yet, so I am escalating this to see if we can get some input from an OE.  We should see a response here in this thread.

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XfinityKei

Official Employee

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2.2K Messages

5 days ago

@4T6er Thanks for reaching out. You're seeing this message as we are migrating our customers over to Yahoo mail. I have a link with more information https://www.xfinity.com/support/articles/yahoo-email-migration-overview 

Is it a popup message you're seeing or an email?

Have you also receive any text messages about the migration? If so to stop the popup about Yahoo migration, you can opt out of receiving notifications by replying "STOP" to the automated text messages you receive regarding the migration. Additionally, if you do not wish to proceed with the migration, you can choose not to sign up for Yahoo Mail, which will prevent further communications about the migration process. 

(edited)

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4T6er

Contributor

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72 Messages

When I click to sign on it is the first page I get.   If I could post a screen picture I would, this is the text within the blue screen.  There is no obvious way to turn it off.

A better email experience is now available for you

You're invited to upgrade your email account to Yahoo Mail, so you can enjoy a more user-friendly experience. Your email address, messages, folders, and contacts will not change.

With Yahoo Mail, you'll enjoy enhanced security, a built-in calendar that's easy to use, AI-powered inbox organization, and a top-rated mobile app for easy access on the go.

Get started

Not ready to upgrade? Go to your inbox.
Want to learn more? Visit Xfinity.com/email.

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5 days ago

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4T6er

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72 Messages

@XfinityKei​ There is no obvious way to opt out of seeing the screen.  There is only the 'Not ready to upgrade?' message which allows progressing to Xfinity email.  The same message returns at each login.  See my additional post with the text that appears.

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5 days ago

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XfinityDemitrius

Official Employee

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2.5K Messages

We appreciate you taking the time to share your experience and feedback. While there is not a way to remove the messaging, you can always implement using a third-party email client to view your emails. I certainly recommend making the change. I personally have had no issues with my personal accounts. Thank you for getting in touch @4T6er. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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5 days ago

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46er

Contributor

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39 Messages

@XfinityDemitrius​ Thanks for the comment, but that is unacceptable.  It appears from your response that this is just a nuisance message for those that wish to remain with Xfinity's email.  Perhaps the time has come to find a different ISP, as this would be a rather simple change for Comcast to make.

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3 days ago

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46er

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39 Messages

@XfinityDemitrius​

 I personally have had no issues with my personal accounts.

 

Are you saying you no longer get this message? 

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3 days ago

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BruceW

Gold Problem Solver

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27.2K Messages

5 days ago

@XfinityKei wrote: "... to stop the popup about Yahoo migration, you can choose not to sign up for Yahoo Mail ..."

How? The popup has no way for users to say "No", as far as I can tell. 

(edited)

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Again

Expert

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33.7K Messages

14 hours ago

@46er @4T6er  Are you one and the same customer?  If so, choose only one identity to log in to the Forums with.

Try clearing your cache and cookies in your browser, then sign out of your account and close your browser.  Then restart it in a new session.  

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