Contributor
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45 Messages
Recovery Phone Number
I have 6 email accounts with Comcast. I can only use one phone number for all these accounts. Have you fixed this yet where I can use my one and only phone number for these other accounts? I will tell you how bad it is. For recovery I can't use another Comcast email, needs to be something else. So, to get recovery to stop bothering me every time I login I had to create 5 MS Outlook emails for recovery. I don't know what Comcast was thinking about when they set this up, but it certainly seems to be backwards.
We just create email accounts that do nothing else than recovery if needed. It sure doesn't represent any form of business sense as far as I am concerned.
XfinityArmand
Official Employee
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1.9K Messages
2 months ago
Thank you so much for taking the time to reach out to Xfinity Support @cpupro. We are so glad to hear from you and want to help in any way that we can to ensure that you are having the best experience with your service. No worries! You have reached out to the right team, and we are going to do everything that we can to ensure your account concerns are addressed. So that we can get started on things for you, please feel free to shoot us a private message with your details. That way we can get a look at things and get the ball rolling on this for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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XfinityBillie
Official Employee
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2.8K Messages
2 months ago
@cpupro The 2-factor authentication is a security measure in place for the security of your account, as the emails also act as usernames for the account itself. At this time we do not have the option to allow the same phone number to be used on multiple comcast emails for 2-factor authentication. We appreciate your time in reaching out to us here, and I hope you have a great rest of your day.
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