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user_9zzwy8
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Friday, April 19th, 2024 8:49 PM

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Recipient mailbox unallocated

I added an email address to my account and when I try to send an email to that new address I get server 452 - 452 4.11 recipient mailbox unallocated. The new email account has been signed on using the new email address and new password.

Question

 • 

Updated 

7 months ago

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user_b9oq9s

3 Messages

7 months ago

Yes, me too!  I logged in and can send e-mail from my newly created address, but anybody who sends me a message gets an undeliverable bounce back and is told recipient mailbox is unallocated.  Please help!

3

0

XfinityFrank

Official Employee

 • 

1K Messages

Hi there, user_b9oq9s! Thanks for reaching out here on the community forum about your email issue. If this is still a problem, we would be happy to assist! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks! 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_b9oq9s

3 Messages

I created the chat as you requested and am awaiting a response.

7 months ago

0

user_b9oq9s

3 Messages

The chat didn't really work out since the responses were almost 10 minutes apart.  To answer one of the other questions from an Xfinity representative, I tried to send an email from my prime email account to the new email address directly from the Xfinity site (no third party software) and I still get the unallocated error.  Several of us are having the same issue.  Would Xfinity please look into this?  Thank you.

7 months ago

0

user_hd290x

1 Message

7 months ago

I also have made a new email acct and can send email. But emails sent to the new address give the "unallocated" error.

1

0

XfinityAdrienne

Official Employee

 • 

911 Messages

 

Good Morning, user_hd290x! I am sorry to hear about your email troubles. Are you still having the error message? If so, can you share with us the troubleshooting steps you have attempted?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

XfinityAlyssaA

Official Employee

 • 

1.7K Messages

7 months ago

Good afternoon @user_9zzwy8, and thank you for taking the time to reach out about your email issues on our Community Forums, we appreciate it! I see that you stated you recently added an email address to your account but when trying to send an email to that account are receiving a 'server 452 - 452 4.11 recipient mailbox unallocated' error. Our team will be happy to help troubleshoot, rest assured you've reached the right team to help! May I ask if you are experiencing this error when emailing other email addresses? May I also ask if you are using a third party client service such as outlook or are you using the XFINITY website? 

 

0

0

user_b8mdh4

1 Message

7 months ago

I am having the same issue. Has anyone found a solution?

1

0

XfinityKei

Official Employee

 • 

1.1K Messages

Hello @user_b8mdh4 I'm sorry to hear you're having issues with your email account. I am happy to work with you until this is resolved. Is this a new @comcat.net email account you created? Are you accessing through the Xfinity portal or are you using outlook or iMail etc? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

user_uk214b

1 Message

7 months ago

I am having the same issue as everyone one else is "Recipient mailbox unallocated"    Why cant someone just POST THE [Edited: "Language"] SOLUTION.   All that is posted is "we are happy to help, email us..."  

(edited)

1

XfinityRyanE

Official Employee

 • 

1.1K Messages

Hello @user_uk214b, thank you for reaching out for help with your email. We are sorry to hear that you are experiencing this issue as well. Rest assured that as soon as we have a known fix, we will update this thread with the soultion to benifit all forum users. 

In the meantime, if you would like to troubleshoot this with us, our team is here to help! To get started, please use the chat icon in the upper right to enter Direct Messaging. Once there, type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list to send us a message with your full name and address.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

7 months ago

0

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