receiving several email from online.communications@alerts.comcast.net

Hi. I have received a phone call and several emails

1) received a call that my caller ID showed was from Xfinity and it left a 3 minute voicemail but no message

2) received multiple emails from online.communications@alerts.comcast.net

4 updated service orders/order confirmation

2 Peacock subscription emails

4 article you requested emails

3) received another email on my 2FA email account to activate peacock from xfinity@updates.xfinity.com

Responses

Oldest First

Selected Oldest First

XfinityJorge

Official Employee

•

2.6K Messages

1 month ago

philsfan2015 Greetings! Thank you so much for using our Forums to contact us, and we are here happy to work with you today. It looks like you might have received some suspicious emails, and we appreciate you for reporting this to us. We always suggest being secure and avoid sending any details or personal information to unknown senders. Here is a link https://www.xfinity.com/support/articles/comcast-verified-email that shows you examples of verified emails from us and what to expect. It is common to be sent phishing emails from scammers trying to gather your information here is another great resource https://www.xfinity.com/support/articles/phishing-scams that goes over phishing attempts and how to report them. Our Customer Security Assurance team is always here to look into these emails to make it safer out there for our customers so please forward them those emails.

(edited)

2

0

philsfan2015

New Poster

•

3 Messages

@XfinityJorge These messages are also showing on my xfinity account under legal agreement contract so the emails were sent from xfinity on October 19th. I did not make any changes to my account.

Like

Reply

1 month ago

0

XfinityAdrienne

Official Employee

•

1.7K Messages

That is certainly strange, and we would be happy to look into the details with you @philsfan2015! Please send us a DM to get started.

Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.

Here are the detailed steps to direct message us:

• Click "Sign In" if necessary

• Click the "Direct Message” icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

Like

Reply

1 month ago

0

Email

philsfan2015

receiving several email from online.communications@alerts.comcast.net

XfinityJorge

philsfan2015

XfinityAdrienne

New to the Community?