user_kvwhz4 I'm sorry to hear you're having trouble with your email. Here are some steps you can take to troubleshoot the issue:
Check Junk/Spam Folder:
Check your Junk or Spam folder and mark any legitimate emails as "Not Junk." Review Email Rules and Filters:
Ensure there are no rules or filters set up that might be moving emails to another folder. In Outlook, go to File > Manage Rules & Alerts to review and modify any rules. Disable Add-ins:
Disable any add-ins by going to File > Options > Add-ins. Select COM Add-ins and click Go. Uncheck all add-ins and click OK. Check Email Quota:
Ensure your inbox is not full. If it is, delete some emails to free up space. Disable Offline Mode:
Make sure your email client is not set to work offline. In Outlook, go to the Send/Receive tab and ensure Work Offline is not selected. Repair Your Email Profile:
In Outlook, go to File > Account Settings > Account Settings. Select your account and click Repair. Clear Cache:
user_kvwhz4 Thank you for trying all of those. Are you having this issue on all platforms and devices?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
Glad to hear you're not having any other issues. Are you using the XFINITY website to check your email or are you using a 3rd party client like Outlook?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityPeterH
Official Employee
•
1.9K Messages
1 month ago
Check Junk/Spam Folder:
Check your Junk or Spam folder and mark any legitimate emails as "Not Junk."
Review Email Rules and Filters:
Ensure there are no rules or filters set up that might be moving emails to another folder. In Outlook, go to File > Manage Rules & Alerts to review and modify any rules.
Disable Add-ins:
Disable any add-ins by going to File > Options > Add-ins. Select COM Add-ins and click Go. Uncheck all add-ins and click OK.
Check Email Quota:
Ensure your inbox is not full. If it is, delete some emails to free up space.
Disable Offline Mode:
Make sure your email client is not set to work offline. In Outlook, go to the Send/Receive tab and ensure Work Offline is not selected.
Repair Your Email Profile:
In Outlook, go to File > Account Settings > Account Settings. Select your account and click Repair.
Clear Cache:
Clear your browser or email client's cache.
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user_kvwhz4
5 Messages
1 month ago
Can someone help me?
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EG
Expert
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110.4K Messages
1 month ago
Concern moved here to the E-mail help section.
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