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user_3ocu7b
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Visitor

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4 Messages

Tuesday, February 3rd, 2026 12:27 PM

reactivate email

How do I reactivate my email?  I received "Your inactive Comcast.net email account is now closed".

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1 hour ago

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XfinityBillie

Official Employee

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3.9K Messages

2 days ago

@user_3ocu7b Thank you for taking the time to reach out to us here on our Xfinity Forums! When was the last time you had logged into your email? Do you currently have active services with us?

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BruceW

Gold Problem Solver

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27.1K Messages

2 days ago

I have active internet service but don't have details of when last login occurred.

Does https://security-console.identity.xfinity.com/signinactivity help?

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user_3ocu7b

Visitor

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4 Messages

2 hours ago

No, I cannot login, same message -Your inactive Comcast.net email account is now closed.  The other link takes me to my account but still no email access.  

I would like the main account to have email.

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XfinityJanelle

Official Employee

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2K Messages

I sincerely apologize, the email will not be able to be used again once it has been closed. The sign-in credentials for your Xfinity account will not change. New email accounts are no longer offered.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 hours ago

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user_3ocu7b

Visitor

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4 Messages

So should I cancel my Xfinity internet service and go elsewhere?  Glo Fiber was just through my neighborhood asking me to switch.

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2 hours ago

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XfinityJanelle

Official Employee

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2K Messages

There would not be any change to your internet services. We respect whatever decision you decide. Please let us know if we can be of any further assistance.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 hour ago

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